Hotel Receptionist

The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, 4 meeting rooms, function room, gym and spa.

The Rose Hotel Tralee, has an excellent opportunity for a customer focused, friendly and energetic person to join our Front Office Team as a Hotel Receptionist.

Must be available to work mornings, evenings and weekends.

Full time position

Main duties of the role to include:

• Checking in and out guests in a friendly and timely manner.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
• To attend training as required
• To assist reservations department
• To respond to any telephone or email reservation enquiries
• To follow procedures in relation to opening/closing duties
• To have a good knowledge of the local area and attractions, so that you can answer any guest queries.
• To be a team player, therefore to be flexible in your role and assist other departments if necessary
• To carry out any other duties which you may be asked of my management

Qualifications for the role include:

• Must have at least 1 years hotel reception experience in a medium/large hotel
• To have a working knowledge of Guestline is a distinct advantage or must have working knowledge of similar front office system
• Be proficient in Microsoft office
• Have experience in cash handling
• Be very focused on upselling and cross selling within the hotel
• Must be able to take initiative
• Must have a keen eye for detail
• To be able to work in a fast paced, busy office environment
• To possess excellent telephone and email communication skills
• To have excellent written and spoken English
• To enjoy working as part of a team
• To be passionate about customer care
• Must be able to work shift work including weekends and public holidays

Benefits of working in The Rose Hotel:

• Full time/ part time employment as the hotel is open all year round
• Provided with uniform
• Provided with training in the role
• Free carparking
• Free tea/coffee
• Access to the hotel gym
• Bike to Work Scheme

Note: We are unable to apply for a work permit for this role at the present time.