Cloud Support Associate 신입사원

4 weeks ago

Dublin, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time
Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

AWS Cloud Support Associate는 한국 뿐만 아니라 전 세계 톱 엔지니어들과 협력하면서 AWS가 제공하는 다양한 클라우드 서비스에 대한 기술지원을 제공하기 위해 네트워크에서 OS, 애플리케이션 수준까지 다양한 레이어에서의 경험을 집중적으로 쌓을 수 있습니다. 또한 AWS의 환경을 자유롭게 이용하여 다양한 검증과 기술 향상에 도움이 됩니다. 결과적으로 Full Stack Engineer로 크게 성장을 기대할 수 있는 매력적인 포지션입니다. AWS의 최신 기술을 습득하는 한편, AWS는 전 세계 첨단 기업으로부터 이용되고 있기 때문에 고객지원을 통해 클라우드의 선진 사례를 접할 기회도 많습니다. 그리고 엔지니어로서 이러한 고객들의 성공에 기여하는 기쁨을 느끼실 수 있습니다. AWS는 클라우드라는 IT 업계의 큰 변혁에 직접적으로 관여하고 사회 공헌에 기여하실 여러분을 기다립니다

Key job responsibilities
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies
- Respond to customer’s technical inquiries via phone, chat and email
- Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams

주요 업무

Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다.

- AWS의 최첨단 기술 습득 및 활용
- 이슈 발생 시 Case를 통한 고객 지원
- 고객 개별 요구에 대하여 상황에 맞는 적절한 해결책을 제공하기 위한 Trouble Shooting 업무
-전세계 최고 엔지니어들과의 교류
- AWS의 개발팀, Technical Account Manager 및 Solutions Architect와 협업하여 고객의 문제 해결을 지원
- 고객을 위한 AWS 서비스 개선사항에 대해 사내 AWS 팀에 피드백 제공
- 지원 관련 프로세스 및 고객의 기술지원 경험을 개선하는 프로젝트 추진
- AWS의 고객 커뮤니티에 Tutorial 및 기술 관련 기사 투고
- 여러 AWS 서비스에 걸친 매우 복잡하고 중요한 고객문제에 대한 대응

Profile division

Support team will allocate the candidate to the most appropriate profile based on their skills, interest. New joiner can learn various tech knowledge and skills through onboarding process.

채용 프로세스를 통해 후보자님의 기술적 스킬, 흥미를 파악하고 당사의 비즈니스 상황을 함께 고려하여 가장 적합하다고 판단되는 profile로 배정해드립니다. 합격 후에는 On-Boarding을 통해 배정받은 분야를 비롯하여 다양한 기술 분야의 지식과 스킬을 학습하실 수 있습니다.

Profile list
· Computing (Linux/Windows)
· Networking, Security
· Storage & Contents Delivery Network
· Deployment
. Developer & Mobile Services (Serverless, Web Mobile, IoT)
. Database, Analytics, Big Data

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

- Bachelor’s degree achieved or expecting graduation in 2024
- Flexibility to working weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat)
- Applicants must not have restriction of traveling abroad, issuing long period visa.
- Possible to work in Ireland, Dublin
- Fluent in Korean and English

*You will mainly support Korean customer to use AWS in Ireland, Dublin.

지원 필수 요건
- 학사 기졸업자 또는 2024년 내 졸업 예정이신 분
- 주 5일 근무제 (일~목 또는 화~토) 의 일환으로 주말 교대 근무 가능하신 분
- 해외 여행 또는 장기 비자 발급에 결격 사유가 없으신 분
- 아일랜드 더블린에서 근무를 희망하시는 분
- 한국어 및 영어 구사가 원활한 분

*아일랜드, 더블린에서 근무하며 한국 고객들이 클라우드 서비스를 원활하게 사용할 수 있도록 지원하는 포지션입니다.

PREFERRED QUALIFICATIONS

- 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
- Majored engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall or
- Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
- Passionate about customers and new technology
- Experience working within the software development or Internet industries
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- Advanced English communication skills
- Excellent oral and written communication skills
- Strong customer focus & Multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience

우대 사항

- Linux/Windows 시스템 관리, 데이터베이스 설계 및 최적화, 빅데이터 분석, 네트워크 관리 및 개발 운영 분야 중 1개 이상의 영역에서 1년 이하의 경력을 보유하신 분
- 컴퓨터, 소프트웨어, 전기, 기계 등 관련 공학 전공자
- IT 기술 중 하나 이상에 대한 기본 지식 — 컴퓨팅/네트워킹/데이터베이스/보안/빅 데이터 및 분석/DevOps/프로그래밍
- 신기술에 대한 열정
- 소프트웨어 개발 또는 인터넷 업계에서 일한 경험
- OS부터 맞춤형 애플리케이션까지 전체 애플리케이션 스택을 관리한 경험
- 시스템 관리 (Linux/Window), 네트워크 관리 (DNS, IPsec, BGP, VPN, 로드 밸런싱) 또는 프로그래밍 (Java, Perl, Ruby, C# 및/또는 PHP) 에 대한 숙련도 입증
- 비즈니스 영어 스킬
- 뛰어난 구두 및 서면 의사소통 능력을 보유하신 분
- 고객 중심 사고와 멀티태스킹이 가능하신 분
- 기술에 관심이 많고 새로운 것을 시도하는 것을 좋아하시는 분
- 문제 해결/지원 경험을 보유하신 분

[ 다음의 어느 하나 이상의 지식 또는 경험을 보유하신 분]
- Server Admin 경험, 커널 드라이버 지식 (Linux/Windows 중 하나 또는 둘 다)
- 네트워크 인프라 및 L7 네트워크 기기의 설계·구축·운영
- ID 관리, 암호화, 감사 및 관리 관련 제품 업무경험
- IT 보안 관련 업무경험
- 파일 시스템, 스토리지 서비스 개발 및 운용
- 동영상 전달 기반 구축 및 운영
- 애플리케이션 구축, 개발, 운영
- IoT 시스템 구축, 개발, 운영
- RDBMS 구축, 운영관리, 쿼리 튜닝 등 쿼리 분석/개선
- 데이터 분석 기반 구축 및 운영
- 기계학습모델 구축 및 운영
- 블록체인 기술을 이용한 개발 경험
- 탁월한 한국어 커뮤니케이션 스킬 (회화 및 문장)
- Multi-tasking 능력

- 고객의 기술적인 문제를 분석하고 문제에 대한 해결책을 제공한 경험

More info about AWS Korea

• AWS Korea 네이버 포스트:
• AWS Korea 카카오톡 채널:

We are open to hiring candidates to work out of one of the following locations: Seoul, KOR

#aws-kr-se-ap #AWSKOREA #aws-kr-ect

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