Reservations Agent

6 months ago

Cavan, Ireland The Slieve Russell Hotel Full time

We are looking for a Reservations Agent Role to join our team


A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel.

This role will involve delivering a high level of customer service, great attention to detail and working as part of a team.

We are looking for an ambitious, energetic & guest focused individual to join us.

Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training.


Main Responsibilities:

 

Answering inbound calls for Hotel Bedroom Reservations

Responsible for inputting Hotel Bookings onto the hotel's various systems

Responding to email enquiries about hotel facilities and hotel availability in a timely manner

Daily Administration Tasks

Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.

Working as Part of a Team


Excellent Employee Benefits and Career Opportunities working with us:


The Slieve Russell Hotel and Country Club is certified a Great Place to Work.


Benefits of working with us:


  • Certified Great Place to Work
  • Gold Awarded for our Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener
  • Full training provided.
  • Employee Discounts & Incentives
  • Full nutritious meals Provided.
  • Free use of Gym & Leisure Centre
  • Active Employee Health & Wellbeing Programme - Yoga, Mindfulness,
  • Employee assistance Programme - free confidential helpline
  • Active Employee Social Club
  • Company Pension Scheme
  • Company Sick Pay Scheme
  • Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.


What are we looking for?


A professional telephone manner

Proficient Computer skills

Have the ability to handle busy situations and manage workload effectively.

Have good organisational skills and a professional attitude.

Effective listener

Excellent communicator and strong interpersonal skills


If this sounds like the Reservations Agent role is for you... Do not hesitate to apply

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