Reservations Agent
5 months ago
We are looking for a Reservations Agent Role to join our team
A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel.
This role will involve delivering a high level of customer service, great attention to detail and working as part of a team.
We are looking for an ambitious, energetic & guest focused individual to join us.
Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training.
Main Responsibilities:
Answering inbound calls for Hotel Bedroom Reservations
Responsible for inputting Hotel Bookings onto the hotel's various systems
Responding to email enquiries about hotel facilities and hotel availability in a timely manner
Daily Administration Tasks
Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.
Working as Part of a Team
Excellent Employee Benefits and Career Opportunities working with us:
The Slieve Russell Hotel and Country Club is certified a Great Place to Work.
Benefits of working with us:
- Certified Great Place to Work
- Gold Awarded for our Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener
- Full training provided.
- Employee Discounts & Incentives
- Full nutritious meals Provided.
- Free use of Gym & Leisure Centre
- Active Employee Health & Wellbeing Programme - Yoga, Mindfulness,
- Employee assistance Programme - free confidential helpline
- Active Employee Social Club
- Company Pension Scheme
- Company Sick Pay Scheme
- Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.
What are we looking for?
A professional telephone manner
Proficient Computer skills
Have the ability to handle busy situations and manage workload effectively.
Have good organisational skills and a professional attitude.
Effective listener
Excellent communicator and strong interpersonal skills
If this sounds like the Reservations Agent role is for you... Do not hesitate to apply
