Client Accounts Administrator

The role of Horse Racing Ireland Client Accounts Administrator reports into the Client Accounts Manager. The responsibilities & competencies required are as follows:

Role Purpose

This role will be responsible for providing best in class customer service to the large range of client account holders to include efficient responses to all queries.

Responsibilities:

        Provide excellent customer service to all HRI clients, handling a large volume of queries and issues in confidence at all times.

        Distribution of prizemoney from Weatherby's UK & France Galop on a monthly basis

        Processing cash and journal receipts to accounts on a daily basis.

        Payment of Third-Party Invoice on behalf of Clients via Banking online

        Assisting the team during the development of the Racing Administration System - RAS.

        Updating client account records and general account administration.

        Carry out credit control processes on overdue accounts & assist in quarterly output of Forfeit List

        Assist in processing the non-payers foal levy and liaising with the industry services department.

        Liaising with other Industry related Bodies

        Undertaking and completing various reconciliations including Bank Reconciliations as required.

        Weekly Audit of all Journals

        Other duties and ad hoc project involvement as required.

Key Capabilities:

Customer Focus

     Gets to know our internal customers.

     Always interacts professionally with employees and adapts own manner to suit individual needs.

     Takes pride in delivering a high-quality Finance service and is knowledgeable about each people process.

     Resolves queries at point of contact or escalates accordingly.

Developing Self

     Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps.

     Develops self-awareness through being curious, listening and sharing with colleagues.

     Identifies and utilises internal and external opportunities to learn about the wider organisation as well as expanding functional Finance knowledge.

Energy & Pace

     Approaches every activity with a desire for success and a 'can do' attitude.

     Understands own goals and objectives and how these impact wider department objectives, prioritising activities and taking accountability for completion.

     Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures.

Innovation & Change

     Brings potential solutions rather than problems to manager/colleagues.

     Considers all activities to be worthy of review for effectiveness and efficiency of process.

     Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies.

Leadership

     Focuses on individual accountability in role and takes responsibility for the successful completion of own tasks.

     Shows initiative and energy to get things done.

     Is creative in approach and can think outside the box in terms of problem solving.

Team

     Builds relationships with team members and stakeholders.

     Shares knowledge with others and is open to learning from other colleagues.

     Illustrates willingness to help others and is approachable.

Skills and Experience

     Excellent interpersonal, communication skills and customer service skills and the ability to build good working relationships

     Excellent phone manner with good written communication skills

     Proven experience of maintaining confidentiality

     Proficiency in Microsoft Office

     Ability to adapt to learning new systems and processes

     Previous experience in a busy office environment

     Experience in working to tight deadlines

     Excellent organisational skills and ability to manage deadlines

     Knowledge and interest of the racing industry would be an advantage

Please note this is a fixed term contact.

Closing date for applications: 29th April 2024.

Horse Racing Ireland is an equal opportunities employer with a strong commitment to diversity, inclusion and equality at all levels of the organisation.