Reception Manager

Ballymascanlon Hotel & Golf Resort is currently recruiting for Reception Manager to join the Team. 

The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

Reporting to Front Office Manager you will look after the reception operations to ensure the highest standards of service.

Main duties and responsibilities:

• To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service connected with arriving, and in-house guests 
• To check the arrival list, conference guest list and VIP list and inform appropriate departments of returning guests, VIPs and special guests. 
• To ensure that trailing accounts are cleared
• To ensure that the method payment for the group is confirmed. To confirm dinner times and to ensure that allocation of rooms are correct for each group by liaising with Head Housekeeper 
• To manage the city ledger and liaise with accounts department
• To review charges posted on management account, ensure that the dockets are signed by HODs and that the account is cleared daily
• To ensure that the POS transfer is cleared by receptionists
• To demonstrate a working knowledge of all services and facilities of the hotel and effectively assists the hotel's guests

Requirements:

• Fluent English and excellent communication skills
• Ability to work under pressure in a fast-paced environment
• Availbility to work on rotating shifts, including weekends
• Knowledge of Hotsoft PMS is an advantage
• Previous experience as Reception Manager or Assistant Reception Manager in hotel environment is essential

Employee Benefits:

• Meals on duty
• Refer a Friend Program
• Employee Assistance Program
• Employee Recognition Awards
• Team Member rates & F&B discounts in Windward Management properties
• Complimentary parking

References:

• All employment offers made are subject to a valid work permit and us receiving a satisfactory reference

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as an Reception Manager