Lead IT Service Engineer
4 months ago
You have a life. We like that about you.
At OCLC, we believe you'll do the best work of your life when you're living the best life possible.
We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.
Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.
The Job Details are as follows:
The Lead IT Service Engineer- CMDB is responsible for partnering with teams across OCLC to identify and implement opportunities to leverage the CMDB for workflow optimization. This role fills a critical part in configuration management for OCLC, coordinating application and infrastructure automation with a focus on speed, stability, and security. The Lead IT Service Engineer works collaboratively with all participants in software development and infrastructure support.Responsibilities
Configuration Management Process Owner and ManagerTeams that actively use the CMDB include: Security, Operations, Monitoring, IT Tools, Infrastructure, Application Owners, FinanceCollaborate with the Enterprise Architecture team to evolve the CMDB model Maintain the configuration management database, ensuring it is accurate and completeIdentify critical success factors, KPIs and controlsBuild reports to share status with all levels of the organizationImplement effective and efficient processes for keeping the data current, complete, and accurate Ops & Tech ShowbackPartner with Finance to evolve the processes used to associate IT costs back to products and servicesThis position builds and maintains the relevant reporting and methods used to tie infrastructure to products Ops & Tech Policy ManagementEstablish policies that apply to efficient and effective management of IT operationsManage the process for any exceptions to the policiesQualifications:
Bachelor's degree in computer science or related field 5- 10 years of technical knowledge of IT Service Management practices and tools, including ITIL, Configuration Management, and ServiceNow Data analysis and reporting – experience with SQL, Excel, PowerBI, APIs, etc. Strong collaboration skills Process engineering – effective, efficient, user-friendly Executive level presentation skills Organizational change management experience Attention to detailWorking Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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