Technology Operations Payments

5 months ago

Dublin, Ireland JPMorgan Chase & Co. Full time

As a Merchant Services Technology Operations Payments Associate in our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job responsibilities:

Document, track, and research merchant technology reported issues reported via monitoring platform or merchant/business partners. Research and resolved issues escalated from various areas such as internal alerts, Help Desks, Management, Support Groups and other departments Provides accurate problem identification, ticket documentation and customer/vendor dialogue Provides activity, progress and status reports to management and keeps management posted of any critical issues Communicate with multiple stakeholders Identifying improvement scope in BAU operations tasks  Provide weekend support requirement.

Required qualifications, capabilities and skills:

BS/BA degree or equivalent experience; Basic knowledge of payments industry Working knowledge of operations incident management process Strong analytical and problem resolution skills Ability to identify problems, troubleshoot, and drive them to desired result following standard technical operation procedures Experience in handling technical queries from both internal business and end customers Minimum 3+ years’ experience in technical operations of any domain/business that involves multiple stakeholders /partners Minimum 2+ years’ experience in incident management and operations procedures/processes and customer support. 3+ years of overall professional experience in a large-scale, time sensitive , fast paced, technical operations environment.

Preferred qualifications, capabilities and skills:

ITIL and AWS Certified is a plus Basic knowledge of payments technology is preferred 1+ years of working experience in AWS technical support is preferred Understanding of monitoring tools Netcool/Splunk is a plus.

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