Account Handler

Based in our Dublin office, Howden are delighted to have a vacancy as an Insurance account handler that will be part of our Pembroke Commercial team. This role will be a hybrid working opportunity after the individual is fully trained.

About the role:
Reporting to their direct Line manager, your overall function will be to assist Account Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations, upholding a professional image, and maximizing business opportunities and profit for the company.

Key Responsibilities:

• Prioritize and handle all work promptly and accurately.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Produce accurate and professional documentation at all times.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

• Refer all queries that fall outside own experience, knowledge and authority to senior staff.

• Issuing renewal documentation and data input.

• Dealing with client payments in line with Howden procedures.

About You:

• 1-2 years in an insurance environment

• APA insurance qualification - personal or/and commercial Lines

• Strong interpersonal and communication skills to effectively assist clients with their inquiries, providing prompt and courteous service.

• Proficiency in managing multiple tasks and deadlines, maintaining organized records, and supporting account handlers in day-to-day administrative duties.

• Ability to meticulously handle and review policy documents, ensuring accuracy and compliance with company and regulatory standards.

• Ability to work effectively within a team, supporting account handlers and collaborating with colleagues to achieve common goals and deliver exceptional service to clients.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 400 employees across 24 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ. For more information, please visit About Us | Howden Ireland (howdengroup.com)