Customer Services Lead Live Operations Specialist

3 weeks ago


Cork, Ireland Blizzard Entertainment Full time
Responsibilities :
Customer Contacts Queue Management Facilitate the achievement of department key performance indicators through real time queue management Anticipate and identify changes in contact volumes to design and implement mitigation strategies

Data Analysis

Conduct data analysis to identify trends and generate actionable insights to make recommendations to achieve Customer Service key performance indicators Assess impact of business events and strategies and present clear articulation of analysis to support decision making for senior management

Project Management

Manage the delivery of department projects through the full project lifecycle, from initiation through to implementation

Requirements:

A demonstrated ability in live operations or leadership in customer service contact center environment Excellent interpersonal and problem-solving skills Excellent adaptability to change Strong communication skills, particularly cross-departmental Able to lead meetings for multiple levels of management Excellent spoken and written English communication skills Excellent attendance and reliability

Pluses:

Experience in Workforce Management role directly working on Real-Time, Scheduling, Forecasting, and Reporting Proficiency in Microsoft Office, JIRA, Confluence Knowledge of, or experience in programming (WPF, SQL, MySQL, PHP) Experience in various project management methodologies (SCRUM/Agile) Experience working with global or multi-regional teams Knowledge of, and passion for, Blizzard game titles

  • Cork, Ireland Endo Operations Limited Full time

    Description The Senior Quality Specialist, Quality Operations has responsibility for overseeing quality in Contract Manufacturing Quality Operations and Quality Management Systems (all aspects), as well as handling Corrective and Preventive Actions (CAPA). May manage projects or serve as a designee to the Subject Matter Expert (SME) or Process Owner...


  • Cork, Ireland MACOM Full time

    MACOM is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status. Customer Service, Team Leader EMEA The Team Leader of Customer Service is responsible for managing the day-to-day...


  • Cork, Ireland Amazon Ireland Support Services Limited - A94 Full time

    Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's...


  • Cork, Ireland Upliftinlife.com Full time

    Description and Requirements Location: onsite in Cork office, Ireland Hours of operation: current shift: 8.00am to 4.30 pm, 5 days a week across the full week (Mon-Sun) but subject to change Salary: 31,500 gross per annum + 1000 gross sign on bonus + performance bonus We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland If...


  • Cork, Ireland Stryker Poland Services sp. z o.o. Full time

    Work Flexibility: Hybrid Join Stryker at a pivotal moment of transformation as we embark on an ambitious journey to increase our revenue from $20 billion to $30 billion by the end of 2029. This strategic project, which includes the creation of an IT hub, represents a once-in-a-decade opportunity to be part of an extraordinary and exciting professional...


  • Cork, Ireland NetApp Full time

    Title: Snr HR Operations Specialist Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 128334 Job SummaryAre you ready to take on a pivotal role that puts you at the heart of our organization's HR support and services? We're seeking a talented individual to join our team as an HR Support Specialist, where you'll have the opportunity to make a...


  • Cork, Ireland BioMarin Full time

    Who We Are BioMarin’s Technical Operations group is responsible for creating our drugs for use in clinical trials and for scaling production of those drugs for the commercial market. These engineers, technicians, scientists and support staff build and maintain BioMarin’s cutting-edge manufacturing processes and sites, provide quality assurance and...


  • Cork, Ireland Stryker European Operations Limited Full time

    Work Flexibility: Hybrid or Onsite Position Summary We are hiring a Senior Staff Engineer R&D Lead for our Neurovascular team in Stryker NeuroHub. The successful candidate will be a technical expert who has a passion for guiding & mentoring more junior engineers in a technical lead role. You will lead a number of projects using your technical expertise...

  • Manufacturing Operator

    3 months ago


    Cork, Ireland Stryker NV Operations Limited Full time

    Work Flexibility: Onsite Who we want Performance : Deliver high quality products.  Team Player : Build positive relationships with others to achieve common goals.  Reliable : Manage time to effectively get the job done.  A Manufacturing Operator effectively builds the products manufactured by Stryker to the required quality standard What you...


  • Cork, Ireland PSC Biotech Ltd Full time

    About PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...


  • Cork, Ireland PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...


  • Cork, Ireland Elis Ireland Full time

    The company:Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...

  • AML QA Specialist

    5 months ago


    Cork, Ireland Amazon Ireland Support Services Limited - A94 Full time

    The AML Programme team in Registration and Compliance (R&C, part of Selling Partner Risk) is looking for a Portuguese-speaking quality control specialist to join a team of quality specialists covering the Know Your Customers programme. The role is critical to ensure that Amazon’s payments businesses expand with appropriate controls and quality processes in...


  • Cork, Ireland Integrated Project Services Full time

    Job Description At IPS, you will apply your knowledge, skills, and passion to make a difference in the lives of people, solving complex challenges related to pharmaceutical, biotech, and animal health research and manufacturing facilities. We are looking for a Lead Mechanical Engineer to join our team out of our office in Cork, Ireland . In this role,...


  • Cork, Ireland Stryker European Operations Limited Full time

    Work Flexibility: Onsite Staff Industrial Design Engineer   Why Design and engineering at Stryker? At Stryker, we are dedicated to improving lives, with a passion for researching and developing new medical device products. As a designer at Stryker, you will be proud of the work that you will be doing, using cutting-edge surgical technologies to save...


  • Cork, Ireland Stryker European Operations Limited Full time

    Work Flexibility: Hybrid Position Summary Are you ready to take the next step from a Technical Lead role in Advanced Operations and become a key driver in shaping the future of product innovation and process development? We are seeking a dynamic and strategic Senior Staff Engineer to lead early funnel engagement within our Joint Replacement (JR) Division....


  • Cork, Ireland Stryker European Operations Limited Full time

    Work Flexibility: Hybrid or Onsite 12 month FTC hybrid role based in Carrigtwohill, Cork Who we want: The individual will be responsible for project & stakeholder management, people management (where applicable) and the technical assessment of all assigned projects. The Project Manager will successfully lead an engineering team to deliver key...


  • Cork, Ireland Stryker European Operations Limited Full time

    Work Flexibility: Hybrid Position Summary Are you an experienced and innovative engineering professional with a passion for advancing cutting-edge technologies in the medical field? We are looking for a proactive, results-driven Senior/Staff Engineer to support our joint replacement NPI programs. In this role, you will develop solutions to technical...


  • Cork, Ireland BioMarin Full time

    Who We Are For more than two decades, going our own way has led to countless breakthroughs, bettering the lives of those suffering from rare genetic disease. In 1997 we were founded to make a big difference in small patient populations. Now we seek to make an even greater impact by applying the same science-driven, patient-forward approach that propelled...


  • Cork, Ireland Upliftinlife.com Full time

    For our client we are looking for Sales Specialists:  Location: Onsite in Cork, Ireland (free car park, onsite gym, subsidized canteen). Permanent position Hours of operation: no weekend work, Monday - Friday across 8am- 4:30pm Salary: 32,250 gross p/a + 1000 gross sign on bonus + Uncapped Monthly Commission Sales Specialists manage WARM leads (as the...