Service Renewal Specialist

3 weeks ago

Shannon, Ireland Arista Networks Full time
Job Description

Who You’ll Work With

We continue to grow as a company and have an exciting opportunity to join Arista’s Sales Operations Team.  This role will primarily focus on driving renewal revenues in a fast paced Cloud computing environment within agreed SLA while providing a superior customer experience.  This role will include interacting with customers and the whole Arista contract to cash team and it is envisaged the successful applicant will contribute in all areas of Sales Operations.

What You’ll Do

  • Ensuring all Installed Base records are correct and up-to-date, this includes working with Sales Reps/Customers/Partners on reconciliations.
  • Proactively preparing renewal quotes to ensure customers have the opportunity to renew before their support expires, this includes working closely with Sales Reps and Customer to understand their requirements and responding appropriately.
  • Responding on a timely basis to queries relating to support, renewals and Installed Base queries.
  • Follow-up on customer related issues, including processing RMA requests and updating the Installed Base and Service Contract to correct errors.
  • Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.
  • Clearly understand all product offering, subscription and renewal licensing models. Enter orders every quarter so as to stay up to date with Order Management and be ready to assist when required.
  • Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.
  • Updating SFDC and assisting Sales Management.
  • Other duties/projects when required; particularly to help achieve SOX compliance and to meet the sales operations team SLA.

Qualifications

  • Previous experience in sales, specifically software maintenance renewals & orders management is preferred: 5+ years
  • Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
  • Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
  • Excellent oral and written communication skills and strong computer proficiency. Additional languages would be an advantage but are not a requirement.
  • Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
  • Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com/Netsuite is desired
  • Ability to review and interpret contractual terms and conditions.
  • Must have demonstrated ability to work independently as well as in a team environment; proactively helping colleagues on the Sales Operations Team
  • Must possess excellent customer service skills with an orientation towards helping customers.
  • Must thrive in a results-driven environment.

The salary will be commensurate with the candidate’s experience.

The working hours will be agreed in advance with the Director of Sales Operations. Due to the international nature of this role a degree of flexibility will be offered and will be required in relation to the working hours.

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