Receptionist | Relief Panel

We are now looking for a kind and reliable Relief Panel Front of House Receptionist for our Swords Home, to provide excellent standards of cleanliness and hygiene that are maintained throughout our Home.

The Ideal Candidate will have:

Previous practical experience in working in a similar environment is desirable but not essential.

Ability to work independently or as part of a team.

A professional, caring and empathetic nature.

Be comfortable working in a sometimes challenging environment.

Good level of English language skills.

Availability to work varied shift patterns, Monday to Sunday.

Job Purpose

Working with all departments and providing the best possible customer care and administrative support. Providing a friendly environment where queries are handled professionally and with confidentiality.

All employees are expected to honor the privacy of the resident. Respect for the individuality, dignity, autonomy, and empowerment of the resident must underpin all activities and interactions undertaken during the course of their duties

Key Responsibilities

KRA: Personal Presentation

                 Ensuring that one's personal demeanor, attitudes, and interactions are at all times professional in approach

                 Presented in the full company uniform at all times

                 Maintaining a high degree of personal hygiene

                 Presented in Personal protective Equipment (PPE) where applicable

                 Practice and promote Nursing home guidelines on handwashing and Infection Control to protect oneself and others

                 Adherence to guidelines on Absenteeism Lateness and sickness

KRA: Job Application - Reception

• Responsible for the operation of the switchboard and redirect calls in a professional and courteous manner
• Maintaining an organized, neat and tidy office
• Providing secretarial support for managers where needed
• Proficient use of the word, email, internet, excel, PowerPoint, photocopier, franking machine, fax machine, and other office equipment.
• Completing all the paperwork involved in admitting and discharging Residents
• Imputing residents details files to ensure all are up to date
• Receiving and recording cash receipts. Issuing receipts to customers
• Coordinating incoming and outcoming mail
• Refer any queries regarding bed vacancies to the relevant manager
• Filing residents details and archiving old files
• Ordering any supplies using the Company purchasing system
• Co-ordinate complaints handling and compliance with the Complaints policy

KRA: Health and Safety Awareness

• Adherence to precautions identified in the infection control policy
• Attending to any spillages or hazards to avoid any accident
• Assisting in the disposal of clinical waste in line with the Nursing home     policy
• Application of 'Manual Handling' Techniques as trained
• Compliance with fire safety regulations
• Compliance with the Safety statement with emphasis on ergonomics
• Ensuring the work area is a safe environment for residents and visitors
• Familiar with the Health and safety at work Act 2005
• Compliance with H.A.C.C.P guidelines and all 'Food Safety' best practices
• Adherence to all national and local health and safety policies and guidelines
• Carry out practical duties only when competent to do so
• Reporting any defects in equipment

KRA: Communication and Relationships

• Directing any queries regarding residents welfare to the Nursing staff
• Working as part of the team
• Attending department meetings as required
• Aware of all internal memos and directives by management
• Attending the six-monthly communication meetings
• Communicating any grievances with line management
• Maintaining an open and honest relationship with all departments including the kitchen, Activities, Maintenance, finance, Human Resources, and Owners

KRA: Administration and Continuous Improvement

• Attending mandatory training and other training as directed
• Attending probationary meetings in the first 6 months of service with the nursing home
• Attending six-monthly appraisals with the Line Management
• Aware of all policies and any changes or amendments that are made to the nursing home policies
• Contributing to own personal development and attending training and development where needed

Demonstration of Values

All employees should continually promote the legacy of Company Culture by demonstrating its values Competence, Integrity, and Ethics, Teamwork, and Communication.

Confidentiality

It is a condition of employment that staff will not disclose any information obtained during the course of their work other than to those entitled to receive it.

Variation to duties

You may be required to undertake other duties as may reasonably be expected of you within the scope of the post.