Service Delivery Manager
3 weeks ago
Company Name:
Enterprise Registry Solutions LimitedLocation: Dublin
Status: Full-Time Permanent
We areERS, a leading international registry provideroperating out of Dublin, Ireland. We design, build, and operate registry solutions that power public and private sector operations and drive efficient business decisions around the world. Our people are what drives our innovation, growth, and well-being.
The Service Delivery Manager is responsible for the design, build test, implement and maintain software solutions while ensuring reliability and scalability all while following the software development life cycle.
Major Activities:
The Service Delivery Manager is responsible to identify customer needs for implementing, managing, and delivering services to meet the needs of ERS’s RegSys customers.
Major Responsibilities:
Responsible for the following Service Management activities
Service desk management – oversee the capture of incidents and service requests
Incident & problem management – manage the resolution of incidents and the identification and control of problems
Service request management - handling predefined customer requests in a effective manner
Monitoring and event management – monitoring live infrastructure and applications and responding to events
Change enablement – assessment, authorization and schedule of changes
Deployment management – deployment of infrastructure and applications to live environment
Project management – planning, delegating & monitoring projects
Service level management –monitor and manage customer service level to ensure targets are met
Continual improvement – improve products, services and practices
Other responsibilities
Lead the AMS team
Invoice customers
Agree Support & Maintenance contracts with customers
Position Requirements:
Degree in Computer Science or equivalent discipline
3+ years of demonstrated experience in cloud or web technology environment
At least 4 years’ experience in a Service Delivery Manager role, or similar
Service management best practices (e.g. ITIL)
Project management best practices (e.g. PMP)
What we offer:
We believe in progress withpurpose.
Innovative technology
A record of sustainable growth,
Investment in diversifying lines of business
We support yourgrowth.
Career development opportunities
Education support
We care aboutpeople.
Competitive salary and benefits package
Hybrid work schedule
Recognition programs
Help us build the next generation of registries with your innovation and technology skills.
A little more about us:
ERS is located in Dublin, Ireland while our multinational parent company Information Services Corporation (ISC) is headquartered in Regina, Saskatchewan, Canada.ISC is a leading provider of registry and information management services who has a history of delivering value to its’ customers by putting information in the right hands at the right time.
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