Service Delivery Manager

3 weeks ago


Dublin, Ireland ISC Full time

Company Name:

Enterprise Registry Solutions Limited

Location: Dublin

StatusFull-Time Permanent

We areERS, a leading international registry provideroperating out of Dublin, Ireland. We design, build, and operate registry solutions that power public and private sector operations and drive efficient business decisions around the world. Our people are what drives our innovation, growth, and well-being.

The Service Delivery Manager is responsible for the design, build test, implement and maintain software solutions while ensuring reliability and scalability all while following the software development life cycle.

Major Activities:

The Service Delivery Manager is responsible to identify customer needs for implementing, managing, and delivering services to meet the needs of ERS’s RegSys customers.

Major Responsibilities:

Responsible for the following Service Management activities

Service desk management – oversee the capture of incidents and service requests

Incident & problem management – manage the resolution of incidents and the identification and control of problems

Service request management - handling predefined customer requests in a effective manner

Monitoring and event management – monitoring live infrastructure and applications and responding to events

Change enablement – assessment, authorization and schedule of changes

Deployment management – deployment of infrastructure and applications to live environment

Project management – planning, delegating & monitoring projects

Service level management –monitor and manage customer service level to ensure targets are met

Continual improvement – improve products, services and practices

Other responsibilities

Lead the AMS team

Invoice customers

Agree Support & Maintenance contracts with customers

Position Requirements:

Degree in Computer Science or equivalent discipline

3+ years of demonstrated experience in cloud or web technology environment

At least 4 years’ experience in a Service Delivery Manager role, or similar

Service management best practices (e.g. ITIL)

Project management best practices (e.g. PMP)

What we offer:

We believe in progress withpurpose.

Innovative technology

A record of sustainable growth,

Investment in diversifying lines of business 

We support yourgrowth.

Career development opportunities

Education support 

We care aboutpeople.

Competitive salary and benefits package 

Hybrid work schedule

Recognition programs

Help us build the next generation of registries with your innovation and technology skills. 

A little more about us:

ERS is located in Dublin, Ireland while our multinational parent company Information Services Corporation (ISC) is headquartered in Regina, Saskatchewan, Canada.ISC is a leading provider of registry and information management services who has a history of delivering value to its’ customers by putting information in the right hands at the right time. 



  • Dublin, Ireland Frank Recruitment Group Full time

    Service Delivery Manager We are working with a well esteemed Financial Services Group who are looking to hire an experienced Technology Manager for their Group IT function. This role will support various areas of the business (Customers, Vendors, Service & Business Partners and other Tech Service teams). Responsibilities: Take ownership of and maintain...


  • Dublin, Ireland Pfizer Full time

    ROLE SUMMARYThe Digital Colleague Services and Adoption Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital services and operations...


  • Dublin 22, Ireland Pfizer Full time

    ROLE SUMMARYThe Digital Colleague Services and Adoption Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital services and operations...


  • Dublin, Dublin City, Ireland SPEEDECK Full time

    Customer Service Delivery Manager - Support Services (Full Time) Description If you are looking for a new challenge, then this could be the role for you As a management role, reporting to the Head of Support, the Customer Service Delivery Manager is accountable for managing and coordinating the ESS (Enterprise Support Servies) Support Service Delivery teams...


  • Dublin, Ireland FRS Recruitment Full time

    Position: Service Delivery Manager Location: DublinMy Client is a leading provider of innovative tech services for the B2B market with a worldwide presence. The company helps leading brands and organisations across the UK and Ireland . They are seeking a dedicated Service Delivery Manager with a strong technical background and extensive experience in Managed...


  • Dublin, Ireland The Panel Group Full time

    For this assignment, we are working closely with the hiring manager of our long-standing client in the financial services sector. Theyre looking for an IT Support Manager to be the bridge between the architecture, application and incidents team. In this role, the ideal candidate will act as a triage nurse, and will bring in the appropriate support from the...


  • Dublin, Ireland The Panel Group Full time

    We are looking for an Operational Services Delivery Programme Manager withexperience in delivery of infrastructure solutions, transition service models, operational processes for technology infrastructure and core services. In this hands-on role you will work with the other workstream leadsto support the new target operating model. The ideal candidate will...


  • Dublin, Ireland Uniphar Medtech Full time

    Medtech is currently undertaking an ambitious transformation program designing and implementing Microsoft Business Central across the division, we are also migrating from 6 different IT networks and tenants into a single network and tenant across all the Medtech businesses in Ireland, UK, and Europe. The primary purpose of the role is to build and develop...

  • Delivery Manager

    1 month ago


    Dublin, Ireland Version 1 Full time

    Job Description Version 1 is looking to expand in Delivery Management and seeks experienced Delivery Managers to deliver a program of work and champion a variety of Public Sector Digital Transformation projects using SDLC, TDD and Agile methodologies.  Responsibilities:  Actively establishing, building and maturing relationships with new...

  • Delivery Manager

    1 month ago


    Dublin, Ireland Entegro Full time

    ResponsibilitiesOwner of contract and own team performance.Work with own team, sub-contractors, and other internal teams supporting delivery to ensure works are programmed efficiently and in line with overall Entegro & client delivery requirements.Work with own team and SHEQ department to ensure work is issued, pre-planned, delivered and closed out in line...

  • Delivery Lead

    6 days ago


    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What's the opportunity?Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.We have a hybrid working model, with home,...

  • Delivery Lead

    5 days ago


    Dublin, Ireland Bank of Ireland Full time

    What's the opportunity? Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home,...


  • Dublin, Ireland Randstad Client Solutions Ireland Full time

    Our large Pharmaceutical client is currently hiring for an IT Project Delivery Manager position. You will be reporting into the International Diagnostic & Connectivity Business Partner, and you will be the primary point of contact for managing ongoing projects. This will initially be an 18 month contract with the possibility of extension. This role requires...


  • Dublin, Ireland Entegro Full time

    ResponsibilitiesReview SOW’s and tender submissions and develop plan for the delivery of the contract.Ultimate Owner of Active Contract Performance for the client.Responsibility for working with Contracts and SME Managers for Forecasting, tracking and managing various contracts within the client domain ensuring delivery on schedule and within cost as...

  • IT Service Manager

    1 month ago


    Dublin, Ireland Sabeo Contracting Services Ltd Full time

    IT Service Manager Dublin city centre/Remote 6-month contract You will be responsible for ensuring the delivery of high-quality IT services that support the company’s strategic goals and customer needs. Skills required: IT service operations, projects, and contracts across various industries and sectors. Possess a strong technical knowledge base with...

  • Delivery Lead

    1 month ago


    Dublin, Ireland Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130...


  • Dublin, Ireland Cpl Healthcare Full time

    My client in the retail industry is looking to recruit a new Customer Service Manager for their office in North County Dublin. The successful candidate will be responsible for overseeing and managing all aspects of customer service operations related to logistics and supply chain management. You will lead a team of customer service representatives and...


  • Dublin, Dublin City, Ireland Cpl Full time

    My client in the retail industry is looking to recruit a new Customer Service Manager for their office in North County Dublin.The successful candidate will be responsible for overseeing and managing all aspects of customer service operations related to logistics and supply chain management. You will lead a team of customer service representatives and work...

  • Relationship Manager

    2 weeks ago


    Dublin, Ireland Corporation Service Company Full time

    Client Relationship Officer/ Cosec Dublin Hybrid, Full time As a Relationship Manager capital markets, you will directly report to the Business Unit Manager Capital Markets. Your main daily tasks will be the following: · Direct cooperation and communication with clients and potential clients · Assuming responsibility for the ongoing support...


  • Dublin, Ireland John Sisk and Son Full time

    Founded in 1859, we are an International Construction Company that strongly emphasises performance, quality, teamwork and a "hands-on” management approach to ensure client satisfaction. Family ownership for five generations has set the cultural tone for John Sisk & Son. We have been Building Excellence for over 150 years by building trust, certainty and...