Front of House Manager

7 months ago

Mayo, Ireland Red Carnation Hotels Full time

We are currently seeking expressions of interestfor a Front of House Manager to join the senior management team at Ireland’sfirst Five star Forbes hotel, Ashford Castle. This is a wonderful opportunityfor an aspiring candidate to join a team of passionate and skilled hoteliers.

We are looking for a candidate who is immaculatelypresented, engages well with our guests and who can lead the Front of Houseteam effectively with ability. The candidate must be someone who exudes apassion for hospitality and shows genuine care for their team and our guests.

Key responsibilities of the Front of House Managerwill include:

· Oversee the effective operationsof our Front of House Division – Reception, Concierge, Night Auditors, DayPorters and Estate.

· Mentoring and coaching is a keyskill required to achieve peak performance.

· Demonstrates strong leadership.

· Demonstrates inspirationalleadership, moving the division forward, keeping abreast with changes withinthe luxury 5 star market.

· Ensure Forbes 5 star standardsare upheld.

· Have a sharp business acumen,understanding finances.

The ideal candidate for the Front of House Managerposition should:

· · Have luxury 5 star experience in a similar role

· · Minimum of 4 years working within the 5 star luxury market

· · Ability to handle pressurised situations whilst all the time understand theexpectations of our discerning guests.

· · Have strong communication and interpersonal skills, having a natural warm andengaging personality.

· · Previous experience using Opera is desirable.

· · A degree in Hospitality is desirable. 

In choosing to join Ashford Castle, you become part of a significantpiece of history, both of Ireland and the Red Carnation Hotel Collection.Through the grand stone gates, a royal adventure begins. This remarkable800-year-old castle, widely recognised as Ireland’s top hotel destination andonce home to the Guinness family, is exceptional in every sense. Discoverexquisite interiors, delicious cuisine, a wealth of unique activities and astate-of-the-art spa.

 The extraordinary characters of the castle passionately care about eachand every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotelsin the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 andawarded Five Stars by Forbes Travel Guide 2021. 

We are an equal opportunities employer. Thesuccessful candidate must also be legally eligible to work in Ireland.

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