Sr. Program Manager

Found in: Talent IE C2 - 2 weeks ago

Cork, Ireland Amazon Ireland Support Services Limited - A94 Full time
Selling Partner Support (SPS) is responsible protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The Selling Partner Risk (SPR) team focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. SPR addresses risk from Selling Partner accounts across three areas. The SPR team enforces Amazon’s selling and listing policies regardless of whether they are acting alone, or in collusion with others. The team also creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide. Finally, SPR partners with all SPS teams to audit and ensure accuracy in our enforcement actions.

About the role
We’re looking for leaders who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers.
- Identifying, driving and tracking initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
- Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
- Build processes to improve the team’s overall efficiency.

We are open to hiring candidates to work out of one of the following locations:

Cork, IRL

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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