Exclusive Services Specialist
4 weeks ago
Type de Poste
Non-ManagementTraiter toutes les demandes de réservation des grossistes, les changements et les annulations reçus par téléphone, télécopieur ou courrier des établissements Marriott, des clients et des grossistes. Transmettre des informations ou documents à l’aide d’un ordinateur, y compris faire la relecture et l’édition des informations écrites afin d’en vérifier l’exactitude et l’exhaustivité. Vérifier la disponibilité du type de salles contractées et le tarif. Respecter toutes les procédures particulières associées aux réservations, selon le grossiste ou l’hôtel pour lequel les réservations sont faites. Suivre les procédures établies de recours à la hiérarchie lors du traitement des préoccupations des clients. Suivre toutes les politiques et procédures de l’entreprise; s’assurer de porter un uniforme de travail propre et complet; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel; protéger tous les biens de la compagnie. Accueillir et saluer tous les clients selon les normes de l’entreprise; anticiper et traiter les besoins de service des clients; aider les personnes handicapées; remercier les clients en leur témoignant une véritable reconnaissance. Utiliser un langage clair et courtois lors de toute communication; préparer et réviser des documents écrits de manière précise et complète; répondre au téléphone en utilisant l’étiquette appropriée. Développer et maintenir des relations de travail positives avec vos pairs; soutenir l’équipe afin d’atteindre les objectifs communs; écouter et répondre de façon appropriée aux préoccupations des autres employés. Se conformer aux attentes et aux normes d’assurance qualité. Lire et vérifier visuellement l’information sur différents formats. Déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 10 livres (5 kg) sans assistance. S’acquitter d’autres tâches raisonnables, à la demande des superviseurs. Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.
Plus grand groupe hôtelier au monde, Marriott International offre plus d'enseignes, plus d'hôtels et plus d'opportunités de développement et de réussite à ses collaborateurs et collaboratrices. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale d'exception et de devenir la meilleure version de vous-même.
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