Transport & Plant Co-Ordinator - Bray

4 months ago

Dublin, Ireland Grafton Group plc Full time

Transport & Plant Co-Ordinator, Bray

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telfords. Chadwicks Group currently employs approximately 1,400 colleagues in over 50 locations. 

 Principle Objective
Reporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day to day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics. This will be achieved by working closely with the branch manager, colleagues in branch, transport providers and central support colleagues.

 Knowledge & Experience

Construction industry knowledge desired but not essential.  Knowledge of building and related products desirable including load and weight for transport purposes. IT literacy essential with the ability to handle analytical data  Previous experience in a Sales/Negotiation role desired.

Key Responsibilities will include but are not limited to; 

Ensure all orders placed both in store and online are picked and shipped / collected in line with our customer service standards  Route planning / route optimisation  Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation  Management of online and logistics metrics including the follow up on customer queries.  Challenge underperformance of KPI’s, providing support where appropriate Drive sales through great service standards  Liaise with central support colleagues Ensure the online business is delivering sales and margin targets  Understand customer data and insights and deal with actions arising from reports Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address  Management of 3rd party transport provider relationships including transport cost management. Improve operational efficiencies through continuous improvement and review of processes and procedures. Regular auditing of systems and processes to ensure procedures are being followed

Essential Competencies

Full competence with software packages including MS Outlook, MS Word & Excel  Effective team working and networking skills  Ability to prioritise workload  Commercial awareness and numeracy skills  Excellent interpersonal and customer-facing skills The flexibility and willingness to learn  Dynamic, motivated & driven to achieve targets  Excellent organisation skills and attention to detail  Excellent communication skills, both verbal and written  Ability to work individually and as part of a team  A positive attitude Passionate about delivering a good service 

Key Relationships 

Support Office Team  Branch Manager  Branch Colleagues  Digital Team  Transport Managers  Regional Directors 

Contract Type 

Permanent  Full time 39 hour contract  Working week Monday to Friday, may be required to take part in the Saturday roster

Our Benefits Include 

Competitive Basic Salary  Bonus Opportunity  Private Health Care Sick Pay Scheme  Paid Maternity and Parental Leave  Pension Scheme Colleague Saving Scheme Profit Share Scheme Colleague Discount Educational Assistance  Wellness initiatives

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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