Apple Retail Assistant Manager

2 months ago

Dublin, Ireland Select Tech Group Full time

Dublin Area


Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.


Select Technology Group operates across 55 locations and welcomes 4 million customers annually.


The group's multi-channel portfolio includes:


  • Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
  • DID with over 55 years experience in the latest home appliance technology solutions.
  • Blink 24, the group's boutique distributor.


What benefits do you get from working with us?


  • Competitive Salary
  • Performance related bonus
  • Commission on Sales
  • Fantastic Employee discounts
  • Cycle to Work Scheme
  • Employee Incentives and Discount Schemes
  • Employee Assistance Programme (EAP)
  • Extensive Training and Development Programme
  • Growth and development opportunities with clear career path progression
  • Recognition of Long Service


Job Summary


You will be joining an Apple retail business that covers the Irish and UK markets, with 22 stores across Ireland and the UK. The Irish market plays a very important role to the business.


As Assistant Manager, you will represent the best of the company, managing one of the most important stores in the group for both revenue, profitability and visibility from a global Apple perspective. You will be responsible for establishing a consistent, efficient, and high performing store and maintaining the high standards required within an Apple Premium Reseller.


Your store will provide our customers with the best impression of our business, setting the standards for our other stores to follow.


Responsibilities and Duties

These include, but are not limited to:


  • Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
  • Support the delivery of the Company's expected levels of customer service.
  • Manage your STMs abilities with the needs of the customer where the situation dictates.
  • Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
  • Ensure the stores merchandising meets expectations and looks its best at all times.
  • Managing the STMs through their appearance, performance and attendance with support of the Store Manager, Retail Sales Manager Ireland and People Operations.
  • Work in conjunction with the Store Manager to enable the store exceeds its targets and KPIs. (Whether that be setting individual STM targets and your own. Be creative in how you motivate your staff to reach and exceed such targets and KPI's.)
  • Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
  • Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
  • Actively develop the skills and techniques of your STMs through regular training, coaching and 1-2-1 reviews. By also allowing them the opportunity to work through the various online training at quiet times or provide coaching sessions on how to deliver excellent customer service
  • Advise and guide your STMs through the Company's core principles and policies.
  • Proactively manage first level People Operations matters such as return to work interviews, liaising with People Operations on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
  • Oversee the store closure routine by making sure the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
  • Making the necessary daily trips to the bank as required or dictated by the Store Manager.
  • Assume the responsibilities of the Store Manager in their absence.
  • Ensuring duty of care to both employees and customers by providing a safe and clean store environment
  • Key holding responsibilities
  • Keeping abreast of Apple technologies and developments
  • Demonstrating products, their functionality and benefits
  • You will have to create schedules, order supplies and write reports.
  • Communicating with the purchasing department to understand availability
  • and/or visibility of stock
  • Take ownership with the store team of stock management, intake, RMA to
  • ensure stock accuracy and holding matches the company inventory system.
  • Any other duties as directed by the Store Manager or Retail Sales Manager Ireland. 



Skills & Competencies Required


Our Assistant Manager will need to be someone who possess the following skills, experience and attributes:

  • 2+ years' experience in retail
  • Have experience of managing people
  • Passion and drive to succeed and meet required standards and targets
  • Have maturity so you can handle/approach situations with the right
  • character and temperament as the situation dictates to obtain the best
  • outcome
  • Be able to engage and encourage staff to grow, develop and succeed
  • Be trustworthy, loyal and hardworking. Our Managers work weekends and
  • we need to make sure that our managers can provide that continuity of service to their store and to lead by example
  • A healthy interest in Apple technologies and technology in general
  • A passion for customer service
  • A can-do attitude
  • Willingness to grow and develop your technical knowledge
  • An ability to get customers enthused about present and future Apple products
  • This job involves a level of pressure and requires someone capable of handling the
  • tasks at hand when under pressure
  • Previous management experience in a retail environment is preferable
  • Confident knowledge of OSX and iOS is a must
  • A common-sense approach to task management and an ability to rise to
  • the challenge
  • Excellent time management skills 


    


IND1

  • Retail Assistant

    3 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Dublin - 4.5 hours per weekDCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact and merchandising expertise...

  • Retail Assistant

    4 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per weekDCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact and merchandising...

  • Retail Assistant

    3 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per week (2 MON and 2.5 FRI) DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact and...

  • Retail Assistant

    2 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per week (1.5 MON, 1.5 WED, 1.5 FRI) DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face...

  • Retail Assistant

    6 days ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Dublin - 4.5 hours per weekShift pattern - 1.5 M, 1.5 W, 1.5 F DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to...

  • Retail Assistant

    6 days ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Dublin - 4.5 hours per weekShift pattern - 1.5 M, 1.5 W, 1.5 F DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to...

  • Retail Assistant

    6 days ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per weekDue to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence.Shift pattern - 1.5 Monday, 1.5 Wednesday, 1.5 Friday DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street...

  • Retail Assistant

    6 days ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per weekThis role requires you to have a full, valid UK driving licence as well as access to your own car due to the travel required in this role. Please do not apply if you do not possess this.Shift pattern - 1.5 Monday, 1.5 Wednesday, 1.5 Friday DCK is one of the world's leading fashion jewellery...

  • Retail Assistant

    1 month ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per weekDCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact and merchandising...

  • Apple Service Technician

    3 months ago

    Dublin, Ireland Select Tech Group Full time

    Ballymount, DUBLIN 12What benefits do you get from working with us?Passion and drive to succeed and meet required standards and targets. Commission on SalesFantastic Employee discountsCycle to Work SchemeEmployee Incentives and Discount SchemesEmployee Assistance Programme (EAP)Extensive Training and Development ProgrammeRecognition of Long...

  • Retail Assistant

    4 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 18 hours per week - Temp until 28/12/2024DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact...

  • Retail Assistant

    4 weeks ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 18 hours per week - Temp until 28/12/2024DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, and many more! Our Retail Assistants provide face to face contact...

  • Apple Sales Team Member

    3 weeks ago

    Dublin, Ireland Select Tech Group Full time

    King ST in Dublin 2Full-timeWhat benefits do you get from working with us?Passion and drive to succeed and meet required standards and targets. Uncapped Sales CommissionFantastic Employee discountsCycle to Work SchemeEmployee Incentives and Discount SchemesEmployee Assistance Programme (EAP)Extensive in-house Training and Development ProgrammeRecognition of...

  • Apple Sales Team Member

    10 hours ago

    Dublin, Ireland Select Tech Group Full time

    King ST in Dublin 2Part-timeWhat benefits do you get from working with us?Passion and drive to succeed and meet required standards and targets. Uncapped Sales CommissionFantastic Employee discountsCycle to Work SchemeEmployee Incentives and Discount SchemesEmployee Assistance Programme (EAP)Extensive in-house Training and Development ProgrammeRecognition of...

  • Apple Sales Team Member

    2 months ago

    Dublin, Ireland Select Tech Group Full time

    DublinFull-time role Full flexibility - due to store operating hours, we need someone who is available to work during the week, weekends and work late shiftsWhat benefits do you get from working with us?Passion and drive to succeed and meet required standards and targets. Commission on SalesFantastic Employee discountsCycle to Work SchemeEmployee Incentives...

  • Apple Sales Team Member

    10 hours ago

    Dublin, Ireland Select Tech Group Full time

    Dublin - Dundrum & Liffey ValleyFull-time role Full flexibility - due to store operating hours, we need someone who is available to work during the week, weekends and work late shiftsWhat benefits do you get from working with us?Passion and drive to succeed and meet required standards and targets. Commission on SalesFantastic Employee discountsCycle to Work...

  • ERP Business Process Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Apple Inc. Full time

    Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn't have envisioned - and now can't imagine living without. The Business Process Re-Engineering and Business Analytics team are looking for a Project Manager with strong SAP experience. In this role, you will devise and...

  • Retail Team Leader

    1 month ago

    Dublin, Ireland DCK Group Full time

    Role Title – Retail Team Leader/Supervisor - Dundrum - 30 hours per week - 15.20 EUR per hourDCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots and many more! Our Retail Supervisors are key to our...

  • Retail Sales Assistant

    1 week ago

    Dublin, Ireland Mamas & Papas Full time

    Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parenting journey, our amazing store teams are...

  • Retail Sales Assistant

    2 months ago

    Dublin 1, Ireland Mamas & Papas Full time

    Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parenting journey, our amazing store teams are...