Store Manager

Found in: Talent IE C2 - 3 weeks ago

Dublin, Ireland Canada Goose Inc. Full time
Job Description

Position Overview:

The Store Manager will be responsible for overseeing all functions of the retail store, including quantitative and qualitative Key Performance Indicators. They will lead the store management team directly and be accountable for store performance in all areas such as, store financial performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its financial targets while creating an experience that allows customers to continuously conquer the outdoors

 

What You’ll Do:

  • Achieve or exceed sales targets including both top and bottom line results
  • Continuously analyze performance metrics and leverage this information to increase revenue and optimize costs
  • Analyze and react to the needs of the business, identifying top sellers, slow sellers and the fulfillment of merchandising strategy
  • Drive our Net Promoter Score (NPS) and other selling and service metrics
  • Drive the store’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
  • Resolve common customer issues by investigating opportunities, developing solutions, preparing reports and mentoring teammates on handling similar challenges in the future
  • Train the team on standard operating procedures (SOPs) and ensure they have the proper understanding of SOPs potential impact on the business
  • Empower and encourage teammates to create brand loyalty and drive employee engagement
  • Create impactful development plans and performance management tools to create an environment where teammates can perform to the best of their abilities
  • Develop future leaders and identify external talent for the retail business
  • Proactively react to inventory planning and maintain proper inventory metrics such as stock-ins, turnover, and flow
  • Maintain loss prevention procedures that minimize unnecessary loss and increase security at the store
  • Control payroll budgets to improve efficiency and provide the best customer experience
  • Perform store opening and closing procedures in alignment with company standards
  • Regularly review company’s email and other communication tools to ensure applicable messages are shared with the team and acted on in a timely manner

 

Let’s Talk About You:

  • Minimum 3 years of store management/store director experience
  • Previous experience working with affluent and luxury brands in high traffic or Flagship locations
  • Experience maintaining operational excellence in retail stores i.e., shrink management, inventory management, etc.
  • Experience with new store opening processes and best practices
  • Previous experience owning a store’s profit and loss (P&L) and payroll and expense reporting
  • Excellent leadership and mentoring skills with the ability to recruit and develop talent at all levels
  • Phenomenal communication and presentation skills and able to conduct large training sessions
  • Excellent analytics skills with a proven understanding of retail math and metrics
  • Strong business sense with a keen attention to detail
  • Excellent time management, organization and multi-tasking skills
  • Strong negotiation skills combined with an adaptable approach to selling
  • Ability to establish and maintain strong interpersonal relationships
  • Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Advanced skills in Microsoft Office specifically, Word and Excel
  • Bonus points for proficiency in another language

Additional Information

What’s in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

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