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Position Title: Account Manager

Location : Client Site

Reporting to: Account Director

Overall Purpose of the Job

To manage the service delivery of a very exclusive contract portfolio fulfilling key elements such asservice quality, promoting a team ethos, Client satisfaction and continuous improvement.

Main Duties and Responsibilities

Formulation & management of budgets for all contracts under their control to ensure that cost control is effective in ensuring that financial objectives are met Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out functions without interruption to the Company’s business Manage all aspects for all contracts under their control. Ensure that all mechanical and electrical equipment is maintained in accordance with each site’s specific requirements and the necessary regulatory requirements. Provide guidance to each client as and when required. Provide guidance on energy management to each client as and when required with a view to minimising costs and increasing efficiencies. Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved Manage cost control and review costs with the objective of reducing subcontractor costs Develop and deliver Service Level Agreements for each client and sub-contractor contract under their control Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements and Key Performance Indicators to ensure deductions are kept to a minimum. Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision. Ensure that all HR policies and procedures are complied with for the team Prepare monthly report for all services covered under contract Administer formal management and reporting procedures Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function Provide support to the Commercial functions of the business as required including assistance with any labour or subcontractor elements during the tendering process.  Client satisfaction. Management of project works. Management of contractual documents and KPIs to ensure our risk is minimized and profit is maximized Effective sourcing and utilisation of materials and subcontractors. Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns. Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date. The timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting that supports inter-company relationships and has the potential to further develop the contract base. Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible. Ensure compliance with all statutory and company procedures Suggest and implement improvements and innovations in service delivery Ability to develop and grow customer relationships. Experience in hiring, developing, motivating and retaining quality staff. Must be self-motivated and able to motivate others. Outstanding interpersonal and communications skills required. Take on adhoc projects from time to time as deeded necessary by the Director.

Person Specification

Must possess a dynamic approach to achieving continuous improvement Excellent people management and communication skills Customer focus management style Excellent communication skills Ability to make on the spot decisions Excellent problem solving skills and a ‘think outside the box’ approach Possess excellent commercial skills- ability to hold financial responsibility Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

Qualifications and Experience

Previous experience working in a GMP regulated environment 2 of which must be in management. Project management experience Energy management experience / qualification would be advantageous Previous experience managing a team Third level engineering qualification or equivalent Member of a relevant professional organisation A Knowledge of Sales & Margins processes Excellent communication skills both written and oral 

Job Ref 11691

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