Residential Technician

4 months ago

Dublin, Ireland Actavo Group Full time

Actavo

Residential Technician - Virgin Media - Dublin
IT Dublin Permanent PART 1 : Role Details Role Title Residential Technician Department Virgin Media Reports To Team Manager Location Leinster PART 2: Role Purpose After full training your focus will be on the installation and servicing of broadband and TV systems to homes and businesses across the Republic of Ireland, delivering exceptional customer service.
You need a full manual driver’s license and be comfortable working at heights to be considered for this role.
Previous Customer facing experience is advantageous.

Benefits: Pension plan Life assurance – 4 times your annual salary Career progression opportunities Employee assistance programme Refer a friend scheme Maternity pay Employee discounts – on hotels, gyms, electronics and more Educational assistance Long Service Awards PART 3: Principal Responsibilities Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you Installing telecommunication cable and equipment as per training Deliver an excellent customer experience from initial phone call to job completion Using field apps to report back on activity and works completed Upskill and attending various training courses Take due care to prevent loss or damage when working on a customer’s property Report any accident, incidents or damage that may occur and escalate any issue to Management in a timely manner Track faults using devices and tools provided Light civils work and using a ladder safely Maintain a clean and presentable appearance always PART 4: Person Specification Experience and Qualifications A full manual driver’s license is required Full training provided Experience using hand and power tools Skills & Competencies (evidence of)
Technical Manual dexterity and problem-solving skills Interpersonal Excellent communication skills required Business Skills Time Management: must be able to plan and execute routine maintenance activities as well as responding to trouble shooting requests and unexpected equipment issues Personal Problem solving skills: A good technician can identify issues and source information to resolve issues quickly KPI focused and willing to work flexible hours to meet the needs of the business
ACT 2

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