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Financial Operations Technical Specialist
7 months ago
Want to make an impact? We offer that
Due to continued growth, we are currently hiring a Financial Operations Technical Specialist. emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to clients in all sectors. We power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.
Are you intrigued? Do you want to learn more?
This role sits within the Health Finance Operations department, comprised of a number of client and partner facing teams: credit control, cash allocation, broker commission, reinsurance, claims payment investigations.
You will be responsible for the Governance and control of the day to day. To act as a support channel for both the finance operation teams and wider business offering creative solutions to complex tasks and promote a positive and supportive customer centric culture by developing strong trusting working relationships with peers and management through engagement, ownership, and problem resolution.
A snapshot of your key responsibilities:
Technical Specialist:
· Complete day-to-day tasks as assigned, working within the established SLAs
· Complete monitoring and reporting activities as required to support the Finance Operations management reporting
· Review and approve payments in line with the Financial authorisations limits
· Ensure client centric approach with timely responses to communications from clients, brokers, or the Sales and CRM teams
· Develop detailed knowledge of the team’s processes and system functionality in order to support query and issue resolution as required
· Actively engage with team and support as needed to manage business volumes
· Assist with any new arrangements that are onboarded into the team – supporting additional volumes or adapting processes to suit client needs
Participate in other finance operations activities as required:
· Act as a key participant within own team and the wider Company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions and supporting colleagues/department.
· Taking ownership of any errors/issues identified, ensuring prompt remediation action is taken while applying problem solving and innovation skills. Also ensuring team/line management are kept up to date on potential issues/escalations.
· Identify opportunities for process efficiencies within the department. Drive and implement changes devising collaborative creative customer centric solutions in line with the Finance processes.
· Develop a strong trusting relationship within own team and line management promoting an honest two way communication environment. Develop strong working relationship with the FSS (Finance Shared Services) team in India
Requirements:
· 3-4+ years’ experience in a Finance Operations, Credit Control or Finance environment
· Demonstrable experience in a busy client facing role
· Experience effectively dealing with high volumes and quick turn-around times within pressurised environment.
· Proven experience identifying and implementing problem solving skills to resolve complex queries
· Highly numerate, with strong attention to detail, and comfortable working in excel
· Strong communication skills, both written and verbal. Ability to interact effectively at various levels with the company, from officers to senior management
· Experience Multi-tasking while meeting challenging deadlines.
· Fluency in a second European language would be an advantage
· Educated to Degree Level; Business/Finance/Accountancy related
· Demonstrable knowledge of the following tools & languages would be an advantage: MS Excel, MS PowerPoint, MS Word, MS Outlook, MS Access
· Personal Effectiveness – highly motivated, proactive, self-starter, responsible and highly committed, high attention to detail and accuracy
· Excellent collaboration & communication skills
· Solutions focused
· Customer and client centric
So, are you ready to join our team?
emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin.
Opportunity type: Contract (6 months initially), Hybrid, Dublin
Start date: ASAP
