Customer Support/Admin

1 month ago


Tipperary, Ireland FRS Recruitment Full time

As a Helpdesk Coordinator you will be responsible for both inbound and outbound engagement with a large customer database of farmers. You will be dealing with both samplers and farmers on a daily basis via phone and email.

Schedules of work for the week will be provided with KPIs to meet on both inbound and outbound engagement with customers. Candidates need to be reliable, have a good work ethic.

This is an on-site based role. Monday - Friday on a 6 month contract.


Candidate Duties:

  • Utilise excellent customer service skills to engage with a farmer customer base.
  • Provides first level contact and gathers information required to schedule appointments.
  • Updates customer data and interactions on the CRM.
  • Modify prepopulated land maps to issue soil sample maps to soil samplers.
  • Make outbound calls to schedule appointments with samplers and farmers.
  • Take inbound calls to provide information and update samplers/farmers as needed.
  • Escalate unresolved queries to the next level of support.
  • Tracking, routing and redirecting problems to correct resources.
  • Resolve scheduling problems with farmers.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Ensure proper recording, documentation and closure.
  • Recommend procedure modifications or improvements.

Candidate Requirements:

  • Some understanding of farming or a land based sector.
  • Proven working experience in providing help desk support.
  • Proficiency in English.
  • Working knowledge of help desk software, databases and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Strong organizational skills.
  • Respond calmly to emergency and/or critical situations.


  • HR Admin

    1 week ago


    Tipperary, Ireland Excel Recruitment Full time

    We here at Excel Recruitment are seeking an HR Admin for our client who is a large retailer with a large emphasis on high-quality fresh food, A steadily growing group with endless progression possibilities and who is hugely respected in its sector. This role would suit an experienced Human Resources Administrator with knowledge of the retail sector. What is...


  • Tipperary, Ireland Staffline Recruitment (ROI) Full time

    Staffline Recruitment Ireland are delighted to recruit for one of Irelands market leading organisations within the stationery industry. We are recruiting for the position of Customer Support Representative to work on site with our client in North Tipperary. The Customer Support Representative will be the first point of contact for our clients customers...


  • Tipperary, Ireland Hospital.ie Full time

    We are currently recruiting for a Support Pharmacist for a pharmacy based in Tipperary.As a Support Pharmacist, you will continue this ethos, interacting on a daily basis and building relationships with your core customers, ensuring their healthcare needs are made simpler, easier, and within reach.This Support Pharmacist job offers a great salary and...

  • Accounts Assistant

    11 hours ago


    Tipperary, Ireland MATRIX Recruitment Group Full time

    What you need to know You will work as anAccounts Assistantfor our client a large commercial organisation based in Tipperary. You will report into the Finance Manager, and you will work very closely with the finance team. This is apermanent jobwith an attractive salary and benefits package. The company will support your training and development and there...


  • Tipperary, Ireland Cpl Full time

    Our client provides professional IT support for SME businesses. They have a reputation for meeting the highest standards of reliability based on expertise, customer commitment and a thorough understanding of their customer's needs. An opportunity has now arisen for an IT Field Engineer to join their team.For this role, our client is looking for an IT support...

  • Production Team Lead

    1 month ago


    Tipperary, Ireland SeraCare Full time

    LGC’s Clinical Diagnostics Business Unit develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the...


  • Tipperary, Ireland Catalyx Full time

    Catalyx is seeking a Production Operator to join our team and work on our customer site in Tipperary. This role is based on a shift work pattern. Who We Are : Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery...

  • Office Administrator

    11 hours ago


    Tipperary, Ireland FRS Recruitment Full time

    On behalf of my client in Thurles, Co Tipperary, I am recruiting for an experienced Office Administrator. This is a full time, permanent role (Monday - Friday, 9-5 based fully on site) The Office Administrator will need to be flexible and willing to pitch in during busy periods. Office Administrator Responsibilities: Manage day-to-day office operations....


  • Tipperary, Ireland Quorum Search Partners Full time

    Excellent opportunity for an NPD Technologist to join a leading FMCG based in Tipperary. Negotiable salary depending on experience. Key Accountabilities: Lead NPD projects and ensure that agreed NPD project milestones are met. Ensure that new product samples and factory costs are available in a timely fashion for presentations. Source ingredients and cost...


  • Tipperary, Ireland Optimize Recruitment Full time

    Company Description Our client has over a century of dairy processing experience. They are widely renowned for the manufacture of high-quality, technically differentiated dairy ingredients. They are a leading supplier of high-quality milk powders and continue to be a top manufacturer of low spore skim and buttermilk powders, including high heat and 'high...

  • QC Manager

    1 month ago


    Tipperary, Ireland SeraCare Full time

    Are you ready to make an impact in the clinical diagnostics industry? Join LGC's Clinical Diagnostics Business Unit as a Quality Control Manager in Ballina, Tipperary, and be at the forefront of developing and manufacturing diagnostic solutions that support accurate and reliable results in the life sciences industry. We have a comprehensive portfolio of...

  • QA Specialist

    7 days ago


    Tipperary, Ireland Cpl Full time

    QA Specialist Summary: Quality Support to Production and warehouse activities including batch record review, Investigation support, Batch Release support, Documentation review and audits to ensure batches are manufactured in compliance with regulatory requirements, company policy and procedures.Essential Duties and Responsibilities include, but are not...

  • QC Analyst

    4 weeks ago


    Tipperary, Ireland SeraCare Full time

    LGC’s Clinical Diagnostics Business Unit develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the...

  • Chef de Partie

    1 month ago


    Tipperary, Ireland Anner Hotel Full time

    The Anner Hotel is a 4 star hotel located in Thurles, mid-way between the cities of Cork & Dublin and is only 1.5 hours from all major cities. In the heart of Tipperary, The Anner Hotel offers great accommodation with 92 guest rooms all tastefully decorated in restful tones, Fine casual dining in Ed Bistro and Seasons Restaurant, private dining, conference...

  • Project Engineer

    1 week ago


    Tipperary, Ireland PSC Biotech Ltd Full time

    About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia, and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...