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Post Room Supervisor

4 months ago

Dublin, Ireland Mitie Full time

Post Room Supervisor

 

About Mitie

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees. 

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.

Our premise is simple: the exceptional, every day.

 

Key responsibilities:

      Supervising a busy mail room, administration & scanning team.

      Ensure the post room is open and ready for business no later than 8:00am each morning

      Ensure collected mail is sorted, relevant mail is scanned and distributed accurately and effectively in accordance with published delivery times and schedules.

      Ensure that a professional image is conveyed to all third parties at all times.

      All client company policies not detailed in operating procedures e.g. telephone policy, are complied with at all times.

      Responsible for ensuring that knowledge of client procedures and policies is current, complete and adhered to.

      Ensure all service standards and service criteria are met to satisfy contractual requirements.

      Ensure that all contract administrational requirements are maintained and completed accurately.

      Monitoring department finances & accounts via invoice reconciliation

      Driving cost saving measures across the business and reporting directly to the Financial Director

      Management of the clients stationery and hardware requests

      Managing external suppliers and services

      Reviewing KPIs and setting new goals where applicable to add value to the client services provided

      Developing & managing weekly/monthly/quarterly reports on all operations activities to Senior Management

      Meeting, managing and exceeding client's expectations

      Actively seeking new business opportunities to add value to the services we provide especially in initiating short and long-term projects

      Ensure that all Health & Safety policies and procedures within your area of responsibility are complied with and fully maintained as detailed.

      Assist in the training and development of other staff including new hires and or as instructed by your line manager.

      Support and attend all training courses identified and as required by your line manager.

      Carry out any reasonable work request made by your line manager which you are deemed competent to do so.

 

 

About You:

  • Excellent interpersonal skills and dedication to achieving a high level of customer satisfaction in every interaction.
  • Previous supervisory experience in a similar role.
  • Ability to develop and follow processes.

      Knowledge of managing accounts and invoice reconciliation

      An understanding of Health & Safety policies and procedures

      An understanding of main PC applications (MS office) is required, and you will have excellent verbal, written and communication skills.

 

 

Company Benefits:

      22 days annual leave  

      Annual leave purchase scheme (buy up to 5 extra days of annual leave per year)

      Company sick pay

      Free virtual GP service

      Access to our Employee Assistance Programme (EAP)

      Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)

      Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)

      Long service awards (Ranging from €50-€300)

      Mi Deals (Fantastic savings at high street stores)

      A non-contributory life assurance scheme (4 times salary)

      Bike2Work Scheme

      Tax Saver Scheme

      Educational Support

      Learning & development (access to 200 courses on our L&D platform)