Retail Team Lead

5 months ago

Dublin, Ireland Canada Goose Full time
Job Description

The Team Leader is responsible for creating highly engaging customer journeys. Canadian Warmth “Expertise in any recommendation, warmth in every interaction ” is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the store. They assist in leading the store’s Brand Ambassador team and are accountable for store performance in all areas – Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They drive highly engaging customer journey’s that embody Canadian Warmth. They assist in leading and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose’s values and culture.

What You'll Do:

Customer Journey:

Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS) Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories Plan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brand Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership

Talent Development & Engagement:

Create a culture of talent development and ongoing education for the entire store team Foster an inclusive and diverse working environment Lead, execute, and follow up on all educational initiatives and strategies Actively coach and develop direct reports to improve performance and foster growth Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey Inspire and maintain an outstanding employee experience and drive Employee Engagement Maintain an open-door environment that encourages feedback and discourse Consistently recruit to build an external network of talent

Operational Excellence:

Execute schedules that prioritize the customer journey, maximizes productivity, and manages labour spends Teach, coach, and execute all Canada Goose operational standards with excellence. (, stockroom organization, cleanliness standards, opening and closing procedures, etc.) Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform Partner with key cross functional teams to ensure the physical store space is maintained at the highest level

Store Financial Performance:

Achieve or exceed sales targets including both the top and bottom-line results Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals ( inventory, labour, etc.)

Let's Talk About You:

2 to 3 years of leadership experience in a related industry Experience working with luxury lifestyle brands is an asset Previous Flagship or high-volume traffic experience is an asset Experience in guest relationship management tools Payroll and expense management Scheduling and Payroll management Solid understanding of retail math and using analytics in a business environment Guest experience enthusiastic- driving performance through internal KPI’s Analytical driver with keen attention to detail Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday) Strong time management and organizational skills, ability to multi-task in a fast-paced environment Solid knowledge and understanding of retail metrics Excellent communication and interpersonal skills Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial Intermediate skills in Microsoft Office; specifically, Word and Excel Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired

Additional Information

What’s in it For You?

A company built on Canadian roots and heritage Your work is recognized with a comprehensive and competitive Total Rewards Program Opportunities for career growth through numerous internal and external programs Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at

  • Lead Accountant Retail and Treasury

    3 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. The Lead Accountant Retail and Treasury, will have responsibility for the delivery of risk...

  • Operations Lead

    4 months ago

    Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Team Horizon is seeking an Operations Lead on behalf of a biopharmaceutical manufacturer in Dublin. In this role you serve as primary production process owner responsible for New Product Introduction, Life Cycle Management Projects and/or CAPEX projects and established process improvements projects Why you should apply: This is an...

  • Manager, Device Program Lead

    5 months ago

    Dublin, Ireland TEAM HORIZON Full time

    Description Team Horizon is seeking a Manager, Device Program Lead for our global client based in Dublin. In this role you will ensure Project Management using advanced program management skills to lead cross-functional teams in the development and delivery of robust and high-quality injectable drug-device technologies. The role may span multiple...

  • Data Centre MEP Lead

    5 months ago

    Dublin, Ireland TEAM HORIZON Full time

    Description Data Centre MEP Lead Team Horizon is seeking a Data Centre MEP Lead for a leading construction company with high profile projects in Dublin. The successful candidate will manage all aspects of the MEP design, procurement, installation, and commissioning on multiple projects. You will also lead and develop a team of MEP engineers, contractors,...

  • Senior Manager, Device Program Lead

    5 months ago

    Dublin, Ireland TEAM HORIZON Full time

    Description Team Horizon is seeking a Senior Manager, Device Program Lead for our global client based in Dublin. Why you should apply: Join a company who are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. Be part of a diverse, inclusive and authentic workplace that offer...

  • Store Demand Analyst

    5 months ago

    Dublin, Ireland Dunnes Stores Full time

    Store Demand Analyst - Team Lead Employment Type Full Time Job Description Store Demand Analyst - Team Lead. Fresh Food Replenishment. Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing...

  • Commissioning & Qualification (C&Q) Lead

    5 months ago

    Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Commissioning & Qualification Lead Team Horizon is seeking a Commissioning & Qualification Lead for a leading pharmaceutical company in South Dublin. Lead a team of C&Q engineers to ensure the C&Q activities associated with a large equipment project are completed safely, as per schedule and in compliance with GMP and Quality Requirements. ...

  • Retail Team Member

    4 weeks ago

    Dublin 10, Ireland BoyleSports Full time

    Job Title: Retail Team Member Department: RetailReporting to: Shop Manager/Regional ManagerLocation: Tallaght/Rialto/BallyfermotYour Role:A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop...

  • Team Lead

    2 months ago

    Dublin, Ireland Cpl Full time

    Team Lead (Water/Wastewater Network Operations)The Team Lead will be responsible for leading and managing the performance of a team of operators and to provide them with the necessary direction and skills to produce optimum water quality from source to tap and ensure treatment assets and networks are compliant with relevant legislation, whilst operating...

  • Retail Team Leader

    1 week ago

    Dublin, Ireland Vision Ireland Full time

    Vision Ireland Retail with over 130 stores nationwide and Ireland's 2nd Largest Charity Retailer is now recruiting for a Team Lead .Want to work somewhere that makes a difference for our community? Our Retail business contributes over 30% of the funding needed to provide essential services to the 55,000 service users around the country.The ideal applicant...

  • Team Lead, Full Time, Permanent

    3 months ago

    Dublin 1, Ireland Brown Thomas Full time

    GET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical...

  • Retail Assistant

    1 week ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Dublin - 6 hours per weekDue to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence.Shift pattern - 6 Friday DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include...

  • Food Retail Manager

    3 weeks ago

    Dublin, Ireland Avoca Full time

    About the RoleWe are hiring for Food Retail Managers across our larger stores in Dublin. The Food Retail Manager will be responsible for all Dry Goods, Avoca's Cafe, Restaurant, Food Counter, CBK Retail Product, Fruit & Veg, Butchers, Deli Counter "Hello & Go", Delivery and Take-Home food offering in their store. Supporting the General Manager, the Food...

  • Visual Merchandiser Team Lead, Full-Time, Permanent

    2 months ago

    Dublin 1, Ireland Brown Thomas Full time

    GET TO KNOW USAt Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical...

  • Bookseller

    3 weeks ago

    Dublin, Ireland Dubray Books (Retail) Full time

    The Gutter Bookshop has a vacancy for a Full-time Bookseller. Duties and Responsibilities: We are looking for someone who: Can provide an outstanding level of customer care and exceed our standards in this area Is interested in selling and business growth, being proactive in achieving this Has excellent communication skills, both written and verbal, with no...

  • Trainee Manager

    3 weeks ago

    Dublin, Ireland Excel Recruitment Full time

    Trainee Manager - Dublin Choosing a career in Grocery Retail is a promising choice with a wealth of benefits and career progression opportunities. Retailers have increasingly recognised the importance of investing time and resources into their staff for enhanced customer service and overall business success. Salary: €32k - €36k Our client is known for...

  • Retail Associate

    1 month ago

    Dublin, Ireland TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Retail Associate

    2 weeks ago

    Dublin, Ireland TJX Companies, Inc. Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving – and...

  • Retail Assistant

    2 months ago

    Dublin, Ireland DCK Group Full time

    Role Title - Retail Assistant  - Clarehall - 4.5 hours per weekDue to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence.Shift pattern - 1.5 Monday, 1.5 Wednesday, 1.5 Friday DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street...

  • Head of Retail

    1 month ago

    Dublin, Ireland Charlotte Tilbury Full time

    About Charlotte Tilbury BeautyFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues...