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Quality Analyst

2 months ago

Dublin, Ireland TikTok Full time

About The Team

With both Push and Reflow features, we aim to increase our Daily Active User (DAU) and grow TikTok's brand perception as a diverse content platform in different regions. While Personalized Push notifications target existing users, Reflow pages aim to attract new users onto our platform. Based on their interests, existing users will be served with high-quality and diverse videos to stimulate their engagement. In turn, when any user shares a video with a non-user, recommended videos will be presented to them along with an invitation to download the TikTok app. To deliver quality content and ensure a sustainable product growth, it is paramount that the recommended content comply with our Trust & Safety requirements. Push & Reflow Quality Analysts will collaborate closely with our Product, TnS-Ops Success, TnS-QA, and General Ops teams to achieve this goal. What Will I Be Doing:- Content quality assessment (text, video and/or audio) in French language.- Close collaboration with internal and/or external teams (quality improvement, root cause analysis, misalignment detection and resolution) in both English and French.- Training and calibration meeting hosting with internal and external teams.- Quality improvement action plan development and execution support for the market.- Acting as a trusted point of contact for internal and/or external stakeholders.

Minimum Qualifications:- Full French and English language proficiency.- High school degree, and first experience working in a high-paced work environment.- Highly organized, able to work under minimal supervision, an eye for detail and the aptitude to make ongoing improvements in your everyday work.- Great time management skills and the ability to meet deadlines.- Ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner.- Outstanding communication skills (verbal/written), ability to deliver sound judgement and clear feedback.- Excel/Google Sheets knowledge (basic). Preferred Qualifications:- Bachelor’s degree or above.- Past experience in content quality assurance for short video content.- Interest, understanding and/or experience with the challenges faced by self-regulating social media platforms, especially in the Trust and Safety area.- Knowledge of current TikTok trends and popular content on the French market.- Ability to evaluate large data sets, and draw actionable conclusions in a clear and concise manner.- Interest in working in a high-paced, quickly changing work environment, resilience when facing challenges, and quick adaptation to changes.- Excel/Google Sheets knowledge (intermediate). Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.