R&D Escalation Engineer

1 month ago

Cork, Ireland Varonis Full time

Description

R&D Escalation Engineer  

Summary

Varonis Systems is the leader in unstructured and semi-structured data governance software, which is any human-generated data that is within a company’s environment. Our goal is to protect companies' most sensitive information from insider threats and cyberattacks. We do this by allowing organizations to analyze, secure, manage, and migrate their volumes of unstructured data.

We are searching for a highly motivated Escalation Engineer to join our R&D team. 

The goal of the Escalation Engineering team is to provide our customers with the highest level of customer experience by providing quick solutions to complex technical problems and to ensure that they get value from the entire Varonis products portfolio by setting quality standards. The team extracts and analyzes a huge amount of data from the latest IT technologies available today. Our Escalation Engineers must learn fast and adapt to quickly changing technology in order to maintain and develop our product line. The Escalation Engineer investigates issues related to our product suite and provides timely resolution while coordinating with other technical groups in the company. Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations. 

Position Description

Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions to them Analyze, diagnose, and debug complex customer issues  Create and implement fixes  Take ownership of escalations and drive towards resolution  Act as a technical focal point in cooperative relationships with other internal groups  Work closely with our software development teams from various product components to deliver success  Acquire both broad and in-depth product knowledge  Create and improve documentation to train support engineers to resolve support cases  Demonstrate strong interpersonal and communication skills  Push for solutions and interact with people from various other teams 

Desired Skills & Experience

At least 3 years of hands-on (full stack) experience with strong Backend experience, working with a multi-threaded environment and on large scale using C++ – Mandatory Experience in C#, .NET – Significant advantage Developing using Microsoft SQL, T-SQL  Strong troubleshooting skills Great interpersonal skills High sense of urgency Ability to solve a complex problem in a timely manner. Fast technology adaptation  Independently driven, proactive, accountable, reliable, team player 

Additional Skills

The following additional skills are nice to have: 

 Experience in Angular, NodeJS, TypeScript  Develop reporting infrastructure and reports using Microsoft Reporting Services  Experience with windows internals (Win API)  Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)  Solid understanding of data structures, design patterns, and algorithms  Experience with large-scale software projects 

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