IT Support

IT Support & Logistics Analyst
Location: This role will be performed in a hybrid capacity at our Cork, Ireland location.

BlueVoyant is seeking an IT Support & Logistics Analyst to help us scale, organize and support our functions. We have a dynamic environment with smart people working to protect organizations of all sizes across multiple industries globally. This position will allow an ideal candidate to work alongside other members of IT with an opportunity to learn and develop experience with world class technologies.

Ideal candidates will: Be highly flexible, responsive, self-motivated, and proactive to thrive in our fast-paced, solution-driven environment Be excited to work in a global, 24/7 operation Deliver solutions on tight schedules and under pressure Create solutions that are documented, maintainable, flexible and scalable Have a passion for learning and growth Be highly detail-oriented Have a proven ability to own projects including documenting a project, prioritization, tracking and updating tasks and activities, and communicating project status at a technical as well as a management level. Have experience in all levels of a project/product life cycle What you will do: Take on day-to-day support requests as they appear in the queue, delivering high quality solutions for our end-users Assist other members of Corporate IT with tasks as needed Coordinate with IT Director on asset management and inventory tracking Oversee shipping and returns of hardware and peripherals for end users Proactively organize and maintain warehousing of IT inventory Setup and ship computers to end users, while maintaining accurate hardware inventory Qualifications: Strong desire to learn new and emerging technologies Experience supporting users with macOS, Windows, Okta, Microsoft , Google Workspace, Slack and Teams is desirable but not required Organized and methodical with the ability to follow through on completing tasks assigned as part of independent workflows Previous experience with JIRA Service Desk is a plus Experience with basic MDM troubleshooting is a plus Experience in the tracking project tasks and creating documentation is desirable Previous participation in agile sprints a plus Experience working under industry standard security / compliance frameworks is a plus Experience in the organization and tracking of IT assets

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