L1 Network Engineer

We are INNOVATE - The IT Solutions People - a Leading Managed IT and Cloud Service Provider in Ireland.

INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions and provides ongoing support through our managed IT services. INNOVATE's professional services team supports our clients across - Networking | Security | Cloud Infrastructure | Communications | Cloud Productivity.

At our very core is how INNOVATE transforms technology for our customers to deliver business outcomes that power their organization. Our clients value how we provide a secure, resilient ICT infrastructure that increases productivity and supports their business strategy.

THE ROLE: Level 1 Network Engineer

INNOVATE continues to grow by adding ambitious, talented people to the team and has an excellent opportunity for a Level 1 Network Engineer.

This role would suit a new entry into the ICT industry with up to 2 years experience. A Driving Licence is required.

WHAT IS THE JOB?

To work within the Professional Service team as a Level 1 Network Engineer and deal with live client queries on a daily basis. As the candidate gains more experience, the level of issues they are given will increase in complexity, ensuring that the experience is engaging throughout.

Typical duties include:

• Troubleshoot and resolve network issues in a timely manner.
• Collaborate with the projects team to ensure seamless network installation and integration for clients.
• Conduct on-site visits for client installations, maintenance, and troubleshooting.
• Demonstrate strong interpersonal skills while interacting with clients during site visits.
• Maintain accurate documentation of network configurations and changes.
• Work closely with cross-functional teams to ensure smooth project execution.
• Collaborate with senior engineers to escalate and resolve complex issues.
• Deliver excellent customer service, ensuring client satisfaction.
• Communicate effectively with clients, understanding their technical needs and requirements.

WHAT SKILLS AND QUALIFICATIONS ARE NEEDED:

Technical:

• Demonstrable interest in Networking and Technology.
• 3rd Level Qualification in a Technical Discipline is an advantage.
• Relevant Networking certifications

Behavioural:

The Level 1 Network Engineer role requires the following set of behavioural competencies:

• Ability to work on own initiative and as part of a team.
• Ability to learn new networking technologies quickly.
• Good problem-solving skills.
• Have experience working under pressure.
• Be professional, polite, courteous, and clear when dealing with customers via telephone and email.
• Grow in value to the team, with an increased range of technical skills gained through education and industry-standard certification exams.
• Actively engage with INNOVATE's core culture objectives: Respect, Excellence, and Leadership.

WHY WORK WITH US?

• Flexi Holiday Leave.
• Company Pension Plan.
• Annual training for all employees throughout the year.
• Contribution to further education.
• Cycle to work scheme.
• Employee Assistance Program.
• Holiday Day for your Birthday.
• Company social events.
• Referral fee for recruitment.
• Taxsaver.ie commuter scheme.