Senior Business Analyst

Found in: Talent IE C2 - 2 weeks ago


Dublin, Ireland NTT DATA Full time

Job Description

Responsibilities of the role:

Engage with business users, understand problem statement and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using tools like personas, customer journeys etc. Gather and analyse statistical data from the business areas for supporting business case for change, feed into risk data for regulatory purposes Research and analyse best in class industry processes to support digitization & simplification of customer journeys Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria Support and contribute to the metrics driven culture within our function

Experience and skills required

A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience) Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making Experience of working in a regulatory program (specifically IRB, BCBS239, Risk Data), in a similar organization is a massive plus Experience in documenting business case, business process modelling, requirement elicitation through workshops Manage projects from inception through design to delivery An IT background with a solid grounding in technology Experience of working in both Agile & waterfall SDLCs
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