Receptionist

Druids Glen Hotel and Golf Resort wish to recruit an experience Front Desk Agent to work within our successful Front Office Department. We require a team member who is focused on customer care & enjoys ensuring that every guest departs satisfied. 

The Candidate: 

The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and customer care skills. A flexible attitude towards shift work is essential as midweek and weekend work is involved.

Responsibilities:

• Greet guests immediately upon arrival and anticipate assistance that may be required.
• At all times strive to represent Druids Glen in a professional manner.
• Handle guest requests efficiently.
• Perform duties according to Resort policies, procedures and standards.
• Be knowledgeable about daily Resort Operations.
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the Resort.
• Operate Hotsoft and have a working knowledge of Volante.
• Be empowered to solve issues as they arise.
• To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.
• Answer phones according to Resort standard.
• Ensure the cleanliness of the front desk area and back office at all times.
• A flexible attitude to working days and shifts in accordance with the departmental rota.

Experience:

• Previous Hotel Front Desk experience is desired for this role.
• Strong communication skills both verbal and written is essential.
• Experience with Hotsoft is desirable and a distinct advantage.
• A full clean driving licence is desirable but not essential.

In return we offer excellent employee benefits including:

        Complimentary Health Club and pool membership.

        Complimentary golf on both Druids Glen and Druids Heath courses.

        Discounted golf and health club rates for friends and family members.

        Career Development and Training

        Rewards for personal achievement in sport

        Rewards for personal achievement education

        Rewards for personal achievement in community activity

        Length of Service Rewards

        Internal Training Rewards

        Upselling & Other Departmental Rewards

        Discounted Spa treatments

        Educational Assistance - for Hospitality & other professional courses

        On-site Gym

        Bike to work scheme & other commuter plans

        Meals during shifts

        Free on site tea/coffee

        Free parking

        Healthy Snacks

        Staff Discounts on accommodation in our Sister Properties

        Opportunities for advancement & Career Development

        Employee Recognition

        Achievers of the Year

        Leaders of the Quarter

        Achievers of the Month

        Departmental Star of the Month

        Employee Referral Bonus

        Financial Planning Resources

        Team & Departmental Rewards

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs. The success of Druids Glen, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today, we look forward to hearing from you.