Reservations Coordinator

The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team. As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience. The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.

Responsibilities & Tasks:

• To operate the telephone in an efficient, friendly manner, to the standard of procedures at all times
• To ensure all reservations are accepted, recorded and confirmed in accordance with hotel policy and in an efficient and courteous manner.
• To assist the Reservations Manager & Revenue Executive in implementing and enforcing financial controls to achieve maximum revenue on any given day
• To develop a strong working relationship with colleagues in your department as well as front office and other related departments
• To ensure accurate and correct entries are loaded to our reservations system in accordance with hotel standards.
• To be responsible for the reservation enquiries inbox, responding to all guest's in a business-like, friendly, efficient and appropriate manner.
• To assist with group bookings, group quotes & inputting groups as necessary ensuring that all details are correct.
• To Upsell and Cross Sell all products within the hotel on a daily basis
• Forward planning on a daily basis to assist the operational team in planning ahead 
• To ensure that all account to company bills have the relevant backup and to liaise with reception & our accounts team in sorting out any queries from guest billing.
• To update hotel availability and amend rates via our Channel Manager and OTA's when required
• To monitor internet sites ensuring that our rates and availability is in line with our competitors and what the market place.
• To have a thorough knowledge and understanding of all standards of performance and delivery within the front office departments.
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
• To be aware of rooms market around the area/city ensuring that we respond to all the variable factors.
• To assist with Administration duties in other departments as required
• If & When the business requires, provide support to Front Office

Requirements:

• Fluent English, spoken and written
• High stamina to effectively operate in a fast paced environment
• Strong negotiation skills 
• A smart and professional business manner
• Excellent communication and organization skills.
• Natural problem-solving skills 
• Ability to manage multiple bookings
• Strong Attention to detail & customer care
• Previous reception or reservations experience is essential
• Strong telephone manner
• Proficient in Microsoft office, predominantly excel
• This role is Tuesday- Saturday.

Benefits:

• Free access to the Leisure Club
• Employee Assistance Programme
• Parking
• Meals on Duty
• Discounts throughout the hotel
• Uniform provided
• Pension Plan
• Employee Referral Programme
• Certified as a Great Place to Work