Safer Gambling Operations Analyst

Found in: Talent IE C2 - 2 weeks ago


Dublin, Ireland Flutter UK & Ireland Full time
Safer Gambling Operations Analyst

Safer Gambling Operations Analyst

Paddy Power Betfair (PPB) require a Safer Gambling (SG) Operations Analyst to help run the dual brand responsibilities of our RG Operations team in our Dublin or Malta office. 

The SG Operations Analyst will work with the Safer gambling operations team to help run the Safer Gambling Interaction programme, monitoring, detecting, and interacting with potentially at-risk customers. The role requires someone with strong customer focus, a commitment to customer protection and social responsibility, and an ability to communicate with customers effectively.

What you’ll do

Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Phone, Live Chat, Email). Risk reviewing customer accounts that trigger SG reports/metrics. Contacting customers via Phone, Chat and/or Email to conduct Safer Gambling Interactions (SGIs). Completing follow up process to ensure SGIs are complete within SG Operations and our wider stakeholders. Managing customer escalations from Customer Support/Relationship Management Teams. Reviewing accounts that have been escalated from other risk teams including AML. Carrying out customer profiling and transactional analysis on customer accounts reviewing relevant documentation as part of a risk assessment. Other BAU daily SG operations tasks.

This role requires 2 weeks office based training, after which the team work one day a week from the office. Shifts can fall between the hours of 7am and 10pm (UK time)

How you'll do it

Experience in a customer facing role Working knowledge of Paddy Power Betfair suite of products An understanding of current SG processes

About PaddyPower

Work that makes play jealous

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.

Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, perceptive people-people, inspiring leaders… and a very busy legal team.

We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you

Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.


  • Dutch - Community Operations Analyst

    Found in: beBee S IE - 3 weeks ago


    Dublin, Ireland Cpl Full time

    Role - Community Operations Analyst - DutchLocation - DublinContract type - PermanentWork model - OnsiteWorking hours - Mon - Fri 9am - 5:30pm or 6pm to 2am which includes overnight premiumLanguage - Dutch and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...


  • Dublin, Ireland Aer Lingus Group Full time

    Transformation Business Analyst Operations Role title Transformation Business Analyst Operations Your role We are looking for operations analyst to join our Operations Change & Transformation team. Reporting to the AJB Project Manager, the successful candidate will have responsibility for defining and developing department wide business requirements for...

  • Signals Analyst

    Found in: Talent IE C2 - 3 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end...

  • Operations Data Quality Analyst

    Found in: beBee jobs IE - 2 weeks ago


    Dublin, Dublin City, Ireland Viatris Inc. Full time

    Operations Data Quality Analyst page is loaded Operations Data Quality Analyst Solicitar locations Northern Cross, Dublin, Ireland Poland Remote Office United Kingdom Remote Office time type Tiempo completo posted on Publicado hace 2 días job requisition id R BGP Products Operations GmbH En VIATRIS, vemos la atención médica no como es, sino como debe...

  • Actuarial Operations Analyst

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Zurich Insurance Company Full time

    Job Summary Zurich Life Assurance is looking for an Actuarial Operations Analyst to work as part of the Service Delivery Support Team within Actuarial Operations. In this role you will report to the Actuarial Operations Team Lead. The SDS team provides help to Operational teams by way of completing policy calculations, providing product knowledge...

  • Senior Operations Analyst

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Virtu Financial Full time

    Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution...


  • Dublin, Ireland Viatris Inc. Full time

    Operations Data Quality Analyst page is loaded Operations Data Quality Analyst Solicitar locations Northern Cross, Dublin, Ireland Poland Remote Office United Kingdom Remote Office time type Tiempo completo posted on Publicado ayer job requisition id R5644484 BGP Products Operations GmbH En VIATRIS, vemos la atención médica no como es, sino como debe...


  • Dublin, Ireland Viatris Company Full time

    Operations Data Quality Analyst page is loaded Operations Data Quality Analyst Apply locations Northern Cross, Dublin, Ireland Poland Remote Office United Kingdom Remote Office time type Full time posted on Posted Yesterday job requisition id R5644484 BGP Products Operations GmbH At VIATRIS, we see healthcare not as it is but as it should be. We act...

  • Cyber Security Analyst

    Found in: beBee S IE - 4 weeks ago


    Dublin, Ireland Bloomberg Full time

    Cyber Security Analyst - Triage Dublin Posted Mar 6, 2024 - Requisition No. 123643 We protect Bloomberg. There's no such thing as a "safe system" - only safer systems. Our Security teams work to build and maintain the safest operating environment for Bloomberg’s users. The Security Analysts within the Cyber Security Operations Centre are the...

  • Operations Data Quality Analyst

    Found in: Talent IE C2 - 1 week ago


    Dublin, Ireland Viatris Full time

    BGP Products Operations GmbH At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...

  • Operational Risk Analyst

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Zurich Insurance Company Full time

    Job Summary As a Operational Risk Analyst, you will work with a dynamic risk management team from diverse backgrounds with experience in Risk Management, Business, IT, Operations, Actuarial Science, Banking and Finance.  Reporting to the Operational Risk Manager, you will: • Work with a highly motivated and collaborative team; • Be involved...

  • KYC Operations Analyst

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Citi Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC Operations Team By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing...

  • Accounting Operations Analyst

    Found in: Talent IE C2 - 3 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview The Accounting Operations team is looking for a highly motivated, dynamic finance professional to join our team. This team is focused on statutory governance, as well as leading key strategic projects and initiatives from an Accounting Operations perspective with attention to build for the future. As a Financial Analyst in Accounting...

  • Operational Risk Analyst

    Found in: beBee S IE - 3 weeks ago


    Dublin, Ireland Zurich Insurance Group Full time

    Job SummaryAs a Operational Risk Analyst, you will work with a dynamic risk management team from diverse backgrounds with experience in Risk Management, Business, IT, Operations, Actuarial Science, Banking and Finance. Reporting to the Operational Risk Manager, you will:• Work with a highly motivated and collaborative team;• Be involved in embedding the...

  • Operational Risk Analyst

    Found in: beBee S IE - 3 weeks ago


    Dublin, Ireland Zurich Insurance Group Full time

    Job SummaryAs a Operational Risk Analyst, you will work with a dynamic risk management team from diverse backgrounds with experience in Risk Management, Business, IT, Operations, Actuarial Science, Banking and Finance. Reporting to the Operational Risk Manager, you will:• Work with a highly motivated and collaborative team;• Be involved in embedding the...

  • Business Analyst

    14 hours ago


    Dublin, Ireland Lovin- JobBoard Full time

    Business Analyst An organisation in Ireland is looking for a Business Analyst to join their team on a FTC contract (12 months) The desired candidate will have the skills and capabilities associated with this role which include but are not limited to the following: Hold a minimum of a NFQ level 8 qualification; Experience as a Business Analyst for minimum...

  • Operational Risk Analyst

    Found in: beBee S IE - 3 weeks ago


    Dublin, Ireland Zurich Insurance Company Ltd. Full time

    Job Summary   As a Operational Risk Analyst, you will work with a dynamic risk management team from diverse backgrounds with experience in Risk Management, Business, IT, Operations, Actuarial Science, Banking and Finance.    Reporting to the Operational Risk Manager, you will:   •    Work with a highly motivated and collaborative team; •  ...

  • Principal Security Engineering Manager

    Found in: Talent IE C2 - 3 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end...

  • Telecoms Network Analyst

    Found in: Talent IE 2A C2 - 4 days ago


    Dublin, Ireland Executive Edge Full time

    Telecoms Network Operations Analyst Our Clients, a large company in the Telecoms sector, is looking to recruit a Network Operations Analyst for a contract position. The role will be hybrid, and based in their City Centre office 2-3 days a week. The Role: The network Operations Analyst will be responsible for the following areas and tasks: Providing technical...

  • Senior Business Analyst

    Found in: Talent IE 2A C2 - 4 days ago


    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Senior Business Analyst My client based in Dublin are seeking an experienced Senior Business Analyst to join the team on an initial 6 month contract. Requirements 7+ Years Business Analyst Experience Delivery of operational processes for technology infrastructures TOM Experience Experience creating standard operating procedures Hybrid working in Dublin City...