Account Client Engineer

2 weeks ago

Dublin, Ireland Oracle Full time

Solution Engineer

Do you enjoy working with people and creating unique experiences?

We believe the ability to engage with people, communicate an idea and convince stakeholders is key to success. Together with colleagues from all around the world you will help us connect the biggest enterprises of today with the tools to compete in the digital world of tomorrow.

Oracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value.

As a Solution Engineer (ACE) you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and ensure they get the best outcomes from their investments. This ACE will work with the Oracle Digital sales team and our SMB customers in the UK and Ireland.

You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and impact customer success. Together we the way:

L ive with our customers E mbrace collaboration and trust A im for excellence D o it with fun and excitement

Job Summary

Customer aligned, the ACE role is responsible for customer lifecycle from project concept to usage and expansion within the customer. Drives alignment with the Cloud Sales Rep, working as a team within the customer to define/drive sales strategy, find and win new workloads, technical due diligence to achieve the “Technical Win” Maintains an awareness of the customer’s infrastructure and is technically competent. Supports and advises on new workloads that will add value for customers. Orchestrates the technical resources required to ensure our technology is driving customer business outcome and sustainable usage and growth Builds a consumption plan for and with the customer Works with the Cloud Adoption Manager to ensure successful cloud adoption and customer experience

Roles & Responsibilities

The ACE will orchestrate all technical activity in the account and is always in the leading position for presales activities. Actively involved in the Oracle account team in defining account strategy and driving the consumption growth. Is accountable for the successful experience of customer(s) in their territory. Understands customers overall portfolio, IT and business priorities and establishes a solution that addresses customer needs. Drive effectiveness and impact in the way we engage with customers, become customer Trusted Advisor. Informs customers/prospects on Oracle emerging technologies and how they will create value and competitive differentiation Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities. Acts as customer single point of contact for cloud engineering Engage the Oracle Cloud technology team, lead virtual teams to support in creating solution design, architecture, POCs, tailored technical workshops, etc. Leads activities and teams to help position the value of Oracle’s Cloud and continually meet customer expectations.

Skills & Profile

5+years’ experience working in a similar role Broad technical experience of Cloud Infrastructure and Platform solutions along with a strong understanding of cloud architecture. Knowledge of Oracle platform services and cloud infrastructure would be a strong advantage. Demonstrates leadership capabilities including the ability to delegate activities and involve the right teams/skills sets. Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (. IT management, Architects, administrators and executives). Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions Familiar with 3rd party and Oracle Architecture frameworks (. TOGAF, ECal) High level of commercial business understanding Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer Experience in engaging and influencing stakeholders. Ability to build relationships to grow the cloud business Act as a partner to our customers, not just a vendor.

Oracle is proud to be an equal opportunities employer and we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic.

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work.

We are building a diverse, motivated and inclusive workforce and we leverage flexible work practices in order to do so.

Career Level -

Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.

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