Trust and Safety Service Line
1 week ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Trust and Safety Service Line - Management Trainee - English – On site Dublin
We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.
Team Lead Job Description
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address clients concerns in reference to products, services rendered or employee interactions
• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members and manage day to day activities of team.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
Qualifications
-High school diploma required, Post Graduate degree or equivalent with an excellent academic record
-1-2 years of experience leading teams (preferably in a contact center environment)
- Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required.
- Excellent communication, interpersonal and time-management skills (written and oral)
- Experience with investigating and reviewing digital content is a plus
Preferred qualifications
• Experience in a training leadership role in an Operations environment, previous min. relevant work experience in a training delivery role, preferably in an international environment
• Good knowledge of Quality/Process Improvement techniques
• High level of energy, drive, enthusiasm, initiative, and commitment
• Excellent communication, consulting, influencing and interpersonal skills.
• Proven track record of collaborating with cross-functional groups to produce results
• Passion for ensuring a world class support experience for our community
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
• Learning and Development Certificate is a plus
What can we offer?
• Attractive salary;
• Work in a multicultural environment;
• Various trainings (initiating, soft skills);
• Possibility of development;
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