Reception Supervisor

At The K Club, we are currently seeking a Reception Supervisor to join our wonderful Front Office Team.

A UNIQUE RESORT

The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.

We're a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.

The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We're certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged and appreciated.

If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.

Here's how you'll bring the K Club's trailblazing vision to life:  

Front Office Operations

• Ensuring the smooth operation of the reception desk
• Supervising and delegating work of receptionists
• Assisting the Front Office Manager with daily duties when requested
• Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner
• Delivering training and assisting in the development of the front office team
• Balancing all financial records and reports at the end of each shift.
• Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests
• Upselling rooms where possible
• Ensuring floats are balanced at the end of all shifts
• Completing corrections of bills when on shift
• Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis

Customer Service

• Leading by example by providing an efficient and friendly service to guests at all times
• To provide a warm and friendly telephone service to guests
• Handling guest complaints in a professional manner
• To maintain a positive, friendly attitude with both hotel guests and colleagues alike

People Management

• Leading and supervising the reception team while on duty
• Ensuring that continuous training is scheduled and carried out and signed off with all members of the reception team

How we see you:

• Previous experience in Hotel Reception required- Minimum 1 year
• Opera experience required
• Will posses excellent communication and organisational skills
• Will be flexible in their working hours
• Own transport is an advantage

What's on offer?

• The K Club is certified as a Great Place to Work
• A monthly service charge payment
• Staff transport to and from work outside public transport hours within the local area
• Ongoing investment in your personal development with access to internal and external training programmes
• Fantastic opportunities to progress your career
• Monthly recognition programme
• Employee Assistance Programme
• Social events
• Uniform
•  Meals while on duty
• Discounts on stays at the resort and on Food & Beverage for you and your family and friends
• Life Assurance

Data Retention

Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind regards,

The Human Resources Team

The K Club