Receptionist Supervisor

Castle Leslie Estate voted a Best Place to Work is looking for a Reception Supervisor.

The Reception Supervisor will assist the Rooms Division Manager and Assistant Manager in the day to day operations of the reception department and oversee all reception operations in the Rooms Division Manager/Assistant Manager absence.

Requirements –

• Follow all company policies and procedure; ensure uniform and personal appearances are clean and professional.

• Welcome and acknowledge all guests according to the company standards; anticipate and address guests’ service needs.

• Handle any guest issues with professionalism and confidence;

• Develop and maintain positive working relationships with the Reception team and support the team to reach common goals.

• The Reception team supervisor is also responsible for motivating and directing team members on a daily basis.

About The Role

Job responsibilities:

· You will be responsible for the operation of front of house, and when required supervision of the team.

· A confident communicator and demonstrate excellent interaction skills to ensure that our guests receive a high standard of service.

· Create an inspiring team and an open communication policy.

· Set team goals for staff.

· Delegate certain tasks for staff and set deadlines and follow up.

· Oversee the day to day operation of the receptionist.

· Monitor team performance and report back to the Rooms Division Manager.

· Provide coaching and training when needed.

· Listen to team members ideas or if they have any issues/conflicts handle appropriately.

· Recognise high performance and encourage creativity and passion.

We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.

Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.

Benefits:

• Company events

• Employee discount

• Food allowance

• On-site parking

• Wellness program

Skills Needed

About The Company

Castle Leslie Estate has been officially recognised as one of the Best Workplaces in Ireland™ and a Great Place to Work® for the last three years. It boils down to trust. Great Place to Work helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ companies and the Best Workplaces™. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work.  In addition, we were voted by the public as Ireland’s Favourite Place to Stay 2023 and 2022.

One of Castle Leslie Estate’s finest assets is its employees, and we are always looking for very friendly, highly skilled and professional staff to join our existing team. A flexible attitude, excellent inter-personal and customer service skills are key requirements. We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.

Company Culture

Nestled on 1,000 acres of undulating Irish countryside, dotted with ancient woodlands and glittering lakes, Castle Leslie Estate is one of the last great Irish estates still in the hands of its founding family. The Leslie Family arrived in Ireland in the 16th Century and bought the Estate at that time. Today, this Irish estate is led by the current custodian, Sammy Leslie.  Her overwhelming desire is to protect the Estate for future generations.

Desired Criteria

• customer service
• Hotel Computer systems

Required Criteria

Closing DateSaturday 30th November, 2024