Test Support Team Lead

3 weeks ago

Dublin, Ireland Cubic Telecom Full time

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That’s Cubic, is it you? At Cubic you will find an environment filled with energy, enthusiasm and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

The Role

Service Delivery & Support plays a critical role in ensuring a rich, seamless customer experience of Cubic’s products and services.  We are looking for an energetic, enthusiastic Post Feature Delivery Test Support Team Lead who can lead and motivate a team of Test Support Engineers in delivering a world class customer experience. This role will be responsible for ensuring excellent technical test support and customer service to the test and engineering community of our customers. The role reports to the Service Delivery Integration and Process Lead and is based in Dublin, Ireland.

Requirements

Responsibilities of this role:

  • Lead and coordinate a team of Test Support Engineers to resolve application and system issues during test phase on all Cubic software technologies and application.
  • Ensure the team complete the following activities to SLA:
    - administer and resolve applications issues, provide detailed updates, and perform root cause analysis.
    -Identify and provide detailed resolutions that meets customer expectations.
  • Prepare appropriate documentation for all issues and associated solutions.
  • Provide weekly progress reports for Test Support team using KPI metrics.
  • Provide weekly internal performance report.
  • Oversee post feature delivery test support & recommend ways to optimize performance.
  • Provide guidance and solution to issues & problems, working on issues with each Test Support Engineer as they build knowledge and experience.
  • Conduct quality review of key issues & PM tickets with team.
  • Instil a culture of continuous learning and development with team.
  • Onboard new hires seamlessly to Service Delivery Support through structured onboarding and work shadowing following a 30, 60, 90-day transition.
  • Build good professional relationships with counterparts of engineering and customer support departments to ensure input to issues and Problem Management tickets.
  • Build strong relationship with key stakeholders in our customer’s engineering community.
  • Perform impact meetings with Test Support Engineers per company schedule.
  • Perform regular 1:1’s with team members.
  • Advise, mentor & facilitate Test Support Engineers on personal development.
  • Ensure skills and personal training is achieved by each team member.
  • Scale and upskill team to support cross geo, cross customer, cross product in line with Service Delivery’s key objectives.
  • Live and lead Cubic’s core values.

 

The Person

Essential Experience and Qualifications

  • 2-3 years Test Support or Application Support Team Lead experience at Level 2.
  • Experience managing remote global teams.
  • ITIL v4 foundation certified.

Knowledge of Database technologies Microsoft SQL Server.

  • Working Knowledge of IT Hardware and Software.
  • Ability to learn and master employer-specific software.
  • Ability to troubleshoot & solve complex problem.
  • Written and verbal communication skills.
  • Customer Focused with excellent written and verbal communication and reporting skills.
  • Demonstrable ability to learn technical information, processes and applications quickly.
  • Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization.
  • Demonstrated ability to be flexible and take a proactive approach to problem solving.
  • Training, mentoring and/or leading small teams.

 

Desired Experience and Qualifications

  • A degree level qualification, ideally in a technical discipline such as Computer Science or Software Engineering.
  • Experience using tools like Jira & Confluence to capture & report issues & key project updates.
  • Basic knowledge of programming concepts and SQL.
  • Experience in building effective relationships with product, development, test teams and clients.

 

 

Benefits

Benefits

  • Health Insurance.
  • Pension Contribution.
  • ESOP.
  • Sports and social activities.
  • Great annual office outings (Summer BBQ, Christmas party, charity runs).
  • Bits & Bobs days (half day every quarter to get your Bits & Bobs done).
  • Learning and development opportunities.

 

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

  • Payments/GPP Test Lead

    2 months ago

    Dublin, Ireland Test Triangle Full time

    Location: Dublin, Ireland Start Date: Immediate Project: Payments Location: ITC Cabinteely Primary Skill : GPP SP, Testing, SEPA Secondary Skill: MQ, API, SQL/Oracle  •8-10 years of experience in testing and should have a test lead experience of more than 4 years in Payments projects •5 years of experience in Payments & GPP SP testing •SEPA /...

  • Payments/GPP Test Lead

    2 months ago

    Dublin, Ireland Test Triangle Full time

    Job DescriptionLocation: Dublin, Ireland Start Date: Immediate Project: Payments Location: ITC Cabinteely Primary Skill : GPP SP, Testing, SEPA Secondary Skill: MQ, API, SQL/Oracle  •8-10 years of experience in testing and should have a test lead experience of more than 4 years in Payments projects •5 years of experience in Payments & GPP SP...

  • Test Manager

    1 month ago

    Dublin, Ireland Test Triangle Full time

    Test Manager (Capital Markets) – OnsiteLocation: Dublin, IrelandStart Date: ImmediateProject: CTB (Functional Testing)Location: Dublin based candidates only as they would be required to work from office when requiredJD-Primary Skill: Functional testing with Capital MarketsJD:• Over 12 years+ experience in a Test Management Role• Capital Market...

  • Payments Test Manager

    4 weeks ago

    Dublin, Ireland Test Triangle Full time

    Payments Test ManagerLocation: Dublin, IrelandStart Date: ImmediateProject: CTB (Functional Testing)Primary Skill: Test Management, Payments (SEPA, SWIFT, GPP-SP). Over 15+ year of experience providing leadership in managing E2E testing preferably in Payment domain with experience in SEPA, SWIFT or ISOHands-on experience in GPP SP...

  • Test Manager

    1 month ago

    Dublin, Ireland Test Triangle Full time

    Job DescriptionTest Manager (Capital Markets) – OnsiteLocation: Dublin, IrelandStart Date: ImmediateProject: CTB (Functional Testing)Location: Dublin based candidates only as they would be required to work from office when requiredJD-Primary Skill: Functional testing with Capital MarketsJD:• Over 12 years+ experience in a Test Management Role• Capital...

  • Payments Test Manager

    4 weeks ago

    Dublin, Ireland Test Triangle Full time

    Job DescriptionPayments Test ManagerLocation: Dublin, IrelandStart Date: ImmediateProject: CTB (Functional Testing)Primary Skill: Test Management, Payments (SEPA, SWIFT, GPP-SP). Over 15+ year of experience providing leadership in managing E2E testing preferably in Payment domain with experience in SEPA, SWIFT or ISOHands-on experience in GPP SP...

  • QA Test Lead

    7 months ago

    Dublin, Ireland Dunnes Stores Full time

    QA Test Lead Employment Type Full Time Job Description QA Test Lead Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have over 155 stores in Ireland, the UK and Spain and are expanding our service and product offer all the time. Our Information Technology team is closely integrated with...

  • Commissioning & Qualification (C&Q) Lead

    7 months ago

    Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Commissioning & Qualification Lead Team Horizon is seeking a Commissioning & Qualification Lead for a leading pharmaceutical company in South Dublin. Lead a team of C&Q engineers to ensure the C&Q activities associated with a large equipment project are completed safely, as per schedule and in compliance with GMP and Quality Requirements. ...

  • Performance Test Lead

    4 months ago

    Dublin, Ireland Expleo Full time

    Responsibilities Key project stakeholder management Requirements Gathering Prepare Performance Test Plans for projects Definition of performance test scenarios Lead team of 2 off-shore resources Support Performance Testers with Script and Execution escalations Reporting regular status to technical test manager Delegation, final review and...

  • Operations Lead

    5 months ago

    Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Team Horizon is seeking an Operations Lead on behalf of a biopharmaceutical manufacturer in Dublin. In this role you serve as primary production process owner responsible for New Product Introduction, Life Cycle Management Projects and/or CAPEX projects and established process improvements projects Why you should apply: This is an...

  • Eolas Recruitment | Test Lead

    5 days ago

    Dublin, Ireland Eolas Recruitment Full time

    Our client is seeking a skilled QA Lead to oversee the testing strategy and execution for the replacement of their Document Generation Engine, which supports the issuance of customer policy documentation. This is a hands-on leadership role combining strategic testing direction with active involvement in testing activities. The successful candidate will...

  • TEAM HORIZON | Senior CQV Engineer

    5 days ago

    Dublin, Ireland TEAM HORIZON Full time

    Team Horizon is seeking a Senior CQV Engineer for a leading pharmaceutical company in South Dublin. Why you should apply: ? This is an excellent opportunity to join a world class manufacturing operation, with an outstanding track record of reliably delivering high-quality medicines to patients around the world suffering serious illnesses. ? There is a strong...

  • Tech Lead

    1 month ago

    Dublin, Ireland Test Triangle Full time

    Tech Lead – Full stack development _ Angular JS           Experience: 8+ years         Work Location: Dublin, Ireland          Hire type: Permanent Proven experience as a Technical Lead in Full Stack developer with strong Angular JS development/architecture experience.Experience documenting detailed designs with class and...

  • Tech Lead

    1 month ago

    Dublin, Ireland Test Triangle Full time

    Job DescriptionTech Lead – Full stack development _ Angular JS           Experience: 8+ years         Work Location: Dublin, Ireland          Hire type: Permanent Proven experience as a Technical Lead in Full Stack developer with strong Angular JS development/architecture experience.Experience documenting detailed designs with...

  • Team Lead—User Support

    2 months ago

    Dublin, Ireland US012 Marsh & McLennan Agency LLC Full time

    Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how...

  • Customer Support Team Lead

    7 months ago

    Dublin, Ireland Playrix Full time

    Customer Support Team Lead Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games...

  • Sabeo | QA Test Lead | dublin

    2 weeks ago

    Dublin, Ireland Sabeo Full time

    QA Test Lead 12 month daily rate contract Dublin City Center (2 days per week onsite) Role/Responsibilities: Define and own the Test Strategy ensuring alignment with project objectives, industry standard and regulatory requirements. Design, execute and maintain manual and automated test cases for functional, integration and system testing. Scope, plan and...

  • TEAM HORIZON | Project Engineer

    5 days ago

    Dublin, Ireland TEAM HORIZON Full time

    Project Engineer Team Horizon is seeking a Project Engineer for a leading pharmaceutical company based in West Dublin. Supporting the Capital Projects Team with site-based projects for Oral Solid Dose Manufacturing, Facilities and Packaging operations. Why you should apply: You enjoy working on exciting projects and want to work with a global manufacturing...

  • Software Engineering Team Lead

    2 months ago

    Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...

  • Manager, Device Program Lead

    7 months ago

    Dublin, Ireland TEAM HORIZON Full time

    Description Team Horizon is seeking a Manager, Device Program Lead for our global client based in Dublin. In this role you will ensure Project Management using advanced program management skills to lead cross-functional teams in the development and delivery of robust and high-quality injectable drug-device technologies. The role may span multiple...