Operations Team Executive
4 weeks ago
The focus of this role is to provide best in class administrative and back-office support to the CPM Guinness Quality Team who are responsible for the quality of an amazing range of Diageo draught beer brands such as Guinness, Guinness 0.0%, Harp, Rockshore, Rockshore Cider, Carlsberg and Smithwick’s. The Operations Team plays a vital back-office role in supporting the Guinness Quality Team to ensure consumers receive a perfect pint on every occasion.
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.
The Primary Responsibilities for This Role Are:
Supporting the Field Teams with administrative support to enable them to do the best possible job in field, while ensuring our clients have the necessary administrative support as required.
Reporting / IT
· Preparation and distribution of client reports as per agreed timelines.
· Use the full range of MS Office software with a real focus on MS Excel.
· Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.
· Preparation of accurate customer invoicing.
General Account Administrative Responsibilities –
· Effectively distribute emergency breakdown calls across a team.
· Process onboarding and offboarding of team members.
· Update and maintenance of Field Team Call files.
· Liaise with the team to arrange call coverage.
· Organisation and coordination of any client or field team meetings.
· Development of training materials for the field team, Eg. any new Health & Safety or training modules
Logistics and Assets co-ordination
· Arrange and maintain inventory and uniform levels with field staff.
· Arrange ordering, allocation and distribution of program assets with all field staff
· Maintain account staff contact details.
· Maintain asset log of all vehicles, vehicle assets, fuel cards, toll tags and insurance for team
· Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required
Requirements
- Minimum of 2 years experience in an operations, reporting or administrative role desirable.
- Administration experience in fleet management.
- Strong MS Office knowledge and experience desirable.
- Knowledge of the Salesforce/ EDGE platform would be advantageous.
- Organised and can manage a host of priorities
- Experience of effectively working in a team environment.
- Strong written, verbal and phone communication skills.
- Ability to build and maintain excellent relationships across the wider CPM and Diageo teams
- Initiative and ability to perform independently and without direct supervision
- Problem solving skills
- Great attention to detail
- Effective time management and organisation skills
- Commitment to customer satisfaction and project success
- Energetic and enthusiastic
Qualifications
Leaving certificate
Benefits
- Hybrid working conditions- minimum 3 days per week in the Dublin office.
- Employee Assistance Program.
- Subsidised personal development opportunities.
- Bike to work scheme
MP
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