Italian VIP Buyer Support Agent

4 weeks ago

Dublin, Ireland 0307 eBay Europe Services Ltd Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Important Information:

You must be located within the Republic of Ireland to be considered for this role.

Why us? 

Here at eBay we are passionate about creating the best experiences for our customers. We are also passionate about creating the best experience we can for you. We have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth.Within this role you will have the opportunity to deliver extraordinary impact through inclusive collaboration.Our dynamic, fast paced environment is constantly evolvingand makes eBay an exciting place to work which we hope will truly inspire you

Basic Salary of €36,400

Quarterly Bonus Plan

5% Language Differential Bonus

25 days Holidays

Educational Assistance

Healthcare Plan

Life Assurance

Pension Plan

3 Months Paid Parental Leave

Sabbatical every 5 years

Visitto view all the benefits :

About the team:

This is an exciting opportunity to work with a new team. This team has dual responsibility and will be responsible to de-escalate customer queries transferred from our outsource team and take care of our most valuable buyers.

You will be responsible for solving our customers’ queries across all aspects of the eBay platform.

Contacts include mainly inbound phone calls, outbound phone calls and email.

Key Responsibilities:

Act as a customer advocate educating and helping members navigate and use eBay

Provide excellent customer service in a fast paced environment

Ability to make the right decision keeping the customer and the company in mind

De-escalate calls while delivering difficult messages to customers in a way that builds a positive member experience

Maintain high performance metrics with a focus on the Customer Experience

Involved in all aspects of customer service, answering questions and working with customers to solve their problems in the quickest, simplest and fasted way possible.

Thoroughly and efficiently capture customer information, investigate and fulfil customer needs and educate the customer where applicable to prevent re-contacts.

Explain how to use account features, assist with solving customer concerns/issues, and trouble shoot problems

Show flexibility in supporting the business with extra tasks when required

As we are launching a new program there will be some additional requirements:

Help the program sponsor to build a service that supports the needs of our most valuable buyers.

Provide insights to improve customer experience and help drive buyer loyalty.

Deliver campaigns to shape the success of the program

Key qualifications:

Excellent verbal and written skills in Italian and English

Ability to work in a fast-paced environment while being organised and using your time efficiently

Ability to multi task

1+ years call centre experience

Resident in the Republic of Ireland

Eligible to work full time in Ireland

Interested in e-commerce and have an understanding of eBay

Passionate about customers and customer experience

Great at connecting with people and building relationships

Resilient and not afraid of challenging conversations

Technology-friendly and used to computer systems and applications

Adaptable to a dynamic and ever evolving workplace

#JobsIE
#indeedEMEA
#LI-AV1

Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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