C&B Assistant

3 weeks ago

Cork, Ireland The Metropole Hotel Full time

The Metropole Hotel is recruiting for a Conference & Banqueting Assistant to join the Conference & Banqueting Team. This role may suit someone looking to progress within C&B operations. This is on a fixed term basis, as the hotel enters the Christmas period


Main Duties:

Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conference and banquets are arranged properly

  • Make a pre-check of Conference and Banqueting set ups, ensuring the facility is in the best possible condition before the function commences.
  • Conduct pre meeting briefings with event organisers reviewing their needs and advising them of meeting room facilities and communication methods

        Meets and Exceeds customer expectations by ensuring department provides excellent customer care

        Follow up on all events taking place ensuring that all are running efficiently and to time

        Review daily event sheets and looking ahead to future days for planning

        Monitor lighting, temperature maintenance and sanitation across the department

  • Contributes to the general up keeping of function rooms and related areas and report any defects for repair and maintenance, ensuring it is logged on the PMS.
  • Ensure that all conference and meeting equipment is in working order, maintained and stored properly.

        Service and refills food and beverage as required and charges according to departmental procedures

        Co-operates closely with colleagues to ensure that prompt service is given at all times

  • Assists in the set up and break down of Banquets and Functions, assists in the smooth running of the Meeting Rooms, Ballroom, Cinema Room and any space that accommodates functions and privately booked events.
  • Assist in proactively managing activities for the above areas assigned to you, to improve & maintain productivity, food quality, service.
  • To increase volume, sales and profits through effective sales/upselling and ensuring customer satisfaction and therefore return custom
  • Ensure that team members have a clear hand over and that there are clear goals and responsibilities outlined for their shift


Company Benefits


  • Competitive rate of pay
  • Relocation Assistance
  • Access to our Company Pension Scheme
  • Death in Service Benefit
  • Employee referral bonus
  • Friends & Family discounts across our restaurants
  • Special rates in our hotel accommodation
  • Paid internal and external training days
  • Access to Trained Mental Health First Aiders
  • Team Member Social & Wellbeing Events
  • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
  • Meals on Duty
  • Assistance with Leap Cards


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