IT Business Application Support Consultant
1 month ago
Due to growth and ongoing delivery success with our clients, Turner & Townsend's Digital team requires an M365 Support Specialist to join the Digital Europe team.
Our team believes that a better-built industry is a better-built world. We connect strategy, data, and technology to transform performance. We do so by:
- Leveraging technology and digital ways of working
- Implementing robust governance frameworks for successful digital initiatives
- Streamlining project execution with advance technology and connected data
- Organising project data and enabling automation.
The role requires a candidate with experience in acting as the owner of Microsoft 365 products at large and expanding organisations. An organised and systematic approach to work is a must, as well as experience with MS Teams and SharePoint.
Key Responsibilities.
- M365 landscape management: Provide support for the M365 landscape, including SharePoint, Outlook and Teams. Keep an eye on the Microsoft 365 roadmap to spot upcoming changes that could benefit the organization.
- Onboarding process support: Establish, support, and automate the joiner, mover, leaver process for IT.
- Application integration: Facilitate the integration of applications into the M365 landscape, including supporting SSO and authenticator.
- Incident management: Respond promptly to incidents and service requests, ensuring timely resolutions in line with our Service Level Agreements.
- Process improvement: Examine existing business processes within the IT team and continuously improve them based on experience and user feedback.
- Technical ownership of M365: Serve as a technical escalation point for other technology teams, offering your expertise when needed.
- Reporting: Build basic Power BI dashboards to report on the joiner, mover, leaver process, demonstrating ongoing improvement.
- AAD management: Manage Azure Active Directory (AAD) groups for different user types, ensuring appropriate access and compliance with security policies.
Qualifications
Essential Skills & Experience
- 5+ years’ experience delivering IT Support.
- Proficient in integrating third-party applications using Microsoft Graph API.
- Experienced with M365, including, SharePoint, Outlook, and Teams.
- Experienced with PowerShell and Azure Active Directory (AAD).
- Experienced with process automation and improvement.
- Experienced configuring Microsoft Enterprise SSO for third party applications.
- Strong communication and interpersonal skills.
- Strong analytical skills.
Desirable Skills & Experience
- Background in consulting, specifically in Infrastructure and rail projects.
- Basic Power BI skills to develop reporting dashboards.
Additional Information
Our colleagues share our vision and mission. We offer a workplace where every person has the opportunity and voice to influence and change.
We want our people to succeed both at work and in their private lives. To support this, we promote a healthy, productive and flexible work environment that respects work-life balance.
Turner & Townsend stands for a level playing field. We celebrate diversity and are committed to creating an inclusive environment for all employees as well as actively encouraging applications from all parts of society.
Please find out more about us at www.turnerandtownsend.com/
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
#LI-AV1
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
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