Renewals Representative

TitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally. Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our SMB and MSP customers. Our award-winning SaaS solutions include spam filtering, DNS filtering, security awareness training (SAT) and anti-phishing software. 

At TitanHQ our work is guided by our values: Customer First, Tenacity, Reliability, Integrity, Belonging and Energy. Together we are the Customer First TRIBE. We're immensely proud of the fun and inclusive culture that exists at TitanHQ and are committed to fostering an environment where people are given the tools they need to thrive. And it's not all work and no play, at TitanHQ we also have a busy calendar of wellness and engagement activities along with active employee-led groups including our Sports & Social Club and the Community Champions group. 

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The Renewals Representative will be responsible for managing a book of renewable customer accounts to ultimately ensure client retention. Successful candidates will be expected to manage engagements relating to commercial variances for expected business (internally and with clients/partners), as well as driving price increments to non RRP paying client cohorts where relevant. It involves becoming very familiar with our systems, products and processes, whilst engaging with internal and external stakeholders to achieve the required business goals tied to client retention. The role offers excellent earning potential for candidates who are eager to succeed in a growing and fast paced cyber security business.

The successful candidate will have experience selling or will have had exposure to a busy office/sales environment. They will have worked to targets and will be used to performing well under pressure and be very well organised. They will be used to talking to customers on the phone and have excellent communication skills both on the phone and over email. A background in selling software to businesses would be a distinct advantage but is not required. We need a team player who will fit into our Galway based sales team and contribute to the high standards expected.

Responsibilities - What will I be working on?

      Sell over the phone to customers who's product subscriptions are due for renewal

      Convert 'opportunities' to sales and process orders efficiently

      Cross-sell and up-sell new products and services to these customers where possible

      Meet or exceed Titan HQ's stated financial targets for renewals and manage a sales pipeline that is capable of delivering key targets

      Update the company's sales database and ensure all data is accurate

      Work with our resellers and distributors to facilitate their product renewals

      Report regularly to your manager on monthly sales, forecast etc.

Skills - What we need you to bring to the table

      A team player with an interest in pursuing a career in sales

      Capable of working in a vibrant and target driven environment

      An organised individual with working knowledge of everyday software tools (word, Excel etc)

      Third level qualification and knowledge of IT an advantage

      Excellent telephone and communication skills

TitanHQ Benefits - What will you get in return?

      Opportunity to have an impact within a Private Equity funded, High Growth Irish Company operating in the cyber security domain, delivering next generation software as a service platform.  

      Highly engaged team environment, leveraging agile methodology, where you will get to drive the roadmap and deliver cutting edge features for customers in the cyber security space.

      We encourage contribution and decision-making Ideas are listened to and encouraged. Experts are allowed to make decisions

      A great emphasis on teamwork, communication and keeping everyone up to date on our progress as a company.  

      Join a growing team of strong players with the opportunity to learn and grow your knowledge and career.

      Excellent City Centre location, beside Salthill Promenade.

      Great Sports and Social club with lots of events for the team throughout the year - matched Company contribution.

      Competitive compensation including the opportunity to earn bonus based on performance (role dependant)

      Company pension scheme and vacation allowance

      Death in service benefit (4 x basic salary)

      Company Sick Pay

      Income Protection scheme

      Health insurance through VHI