Customer Service Representative Italian and Spanish speaker
4 weeks ago
At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to recruit a Customer Service Representative. Based in our office in Dublin, Ireland you will be responsible for, but not limited to, the following.
Work Schedule: Monday - Friday day shift, including a hybrid work model
Essential Functions and Responsibilities
The Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.
The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
Daily processing of orders in an accurate manner Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time. Resolving order, shipping, returns, credits & invoice queries Dealing with customer complaints, escalating to management as appropriate. Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time. Investigating and processing returns orders, credits & invoice queries. Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses. Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience. Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level. Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed. Ensure compliance with all relevant guidelines and controls – legal, regulatory and other country or customer specific requirements.Qualifications and Experience
Education: Some third level preferred or similar experience Languages: Fluency in English, Italian and Spanish required 1-2 years’ experience in a Customer Service / Order Management role Strong team member, building an environment of trust and inclusivity. Solution orientated and ability to work on own Initiative. Operates in a collaborative mindset. Communication skills with strong interpersonal skills including active listening. Strong attention to detail Ability to multi-task and adapt in a fast and dynamic organization. Demonstrated passion for excellence with respect to treating and caring for the customers. SAP system knowledge and familiarity with order management processes preferred.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
-
Customer Service Representative
4 weeks ago
Dublin, Ireland Cardinal Health Full timeAt Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to...
-
Dublin, Dublin City, Ireland Cardinal Health Full timeAt Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to...
-
Dublin, Ireland Cpl Full timeRole - Customer Service Representative - Italian and Spanish Customer Service Representative Location - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider â...
-
Italian and 2nd Language
1 month ago
Dublin, Ireland Cpl Remote Work Freelance Full timeRole - Customer Service Representative - Italian and 2nd Language (Spanish/French/German/Portuguese) Customer Service Representative Customer Service RepresentativeLocation - DublinContract type - Specific Purpose contractWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian,...
-
Italian and 2nd Language
4 weeks ago
Dublin, Ireland Cpl Remote Work Freelance Full timeRole - Customer Service Representative - Italian and 2nd Language (Spanish/French/German/Portuguese) Customer Service Representative Customer Service RepresentativeLocation - DublinContract type - Specific Purpose contractWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian,...
-
Customer support with French/Spanish/Italian
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeCustomer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...
-
Customer support with French/Spanish/Italian
2 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeCustomer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...
-
Customer support with French/Spanish/Italian
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeCustomer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...
-
Customer support with French/Spanish/Italian New
2 weeks ago
Dublin, Dublin City, Ireland CPL Full timeCustomer Service Representative with French/Spanish/ItalianAbout Xenon ArcAt Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major,...
-
Italian Customer Service Representative
1 month ago
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative ItalianLocation - DublinContract type - PermanentWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over...
-
Italian Customer Service Representative
2 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative ItalianLocation - DublinContract type - PermanentWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over...
-
Italian Customer Service Representative
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative ItalianLocation - DublinContract type - PermanentWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over...
-
Dublin, Dublin City, Ireland Covalen Solutions Full timeItalian and Portuguese Customer Service Representative 2 days ago Be among the first 25 applicants Role - Customer Service Representative - Italian and Portuguese Customer Service RepresentativeLocation - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt...
-
Italian Customer Service Representative
1 month ago
Dublin, Ireland Cpl Remote Work Freelance Full timeRole - Customer Service Representative ItalianLocation -Â DublinContract type -Â PermanentWork Model - One day per week in officeWorking hours -Â Mon - Fri 7am - 7pm shiftLanguage -Â Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider â we're industry pioneers collaborating with organizations...
-
Italian Customer Service Representative
4 weeks ago
Dublin, Ireland Cpl Remote Work Freelance Full timeRole - Customer Service Representative ItalianLocation -Â DublinContract type -Â PermanentWork Model - One day per week in officeWorking hours -Â Mon - Fri 7am - 7pm shiftLanguage -Â Italian and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider â we're industry pioneers collaborating with organizations...
-
Customer Service Representative
1 month ago
Dublin, Ireland Cpl Full timeCustomer Service Representative - Italian and PortugueseAs a Customer Service Representative, you will be accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints....
-
Customer Service Representative
4 weeks ago
Dublin, Ireland Cpl Full timeCustomer Service Representative - Italian and PortugueseAs a Customer Service Representative, you will be accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints....
-
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative - Italian and Portuguese Customer Service Representative Location - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...
-
Dublin, Dublin City, Ireland Cpl Healthcare Full timeRole -Customer Service Representative - Italian and Portuguese Customer Service RepresentativeLocation -DublinContract type -Full timeWork Model - One day per week in officeWorking hours -Mon - Fri 7am - 7pm shiftLanguage -Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...
-
Dublin, Dublin City, Ireland Cpl Full timeRole - Customer Service Representative - Italian and Portuguese Customer Service Representative Location - DublinContract type -Full timeWork Model - One day per week in officeWorking hours - Mon - Fri 7am - 7pm shiftLanguage - Italian, Portuguese and EnglishAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry...
