Associate Policy Support Specialist, Dublin
2 months ago
What You'll Do
Conduct objective and timely investigations into reported content in queues to ensure compliance with Spotify’s policies. Triage and handle high-profile and/or time-sensitive escalations, including communication with internal stakeholders. Support vendor and operations teams through enforcement guidance and training. Partner cross-functionally with policy teams and vendors to improve operational efficiency via process improvements, solving for root causes to complex cases. Provide feedback on workflows and support policy enforcement design. This role may require some weekend or holiday coverage on an on-call basis.
Who You Are
BA/BS degree required. Strong preference for French language fluency. 1-2 years of experience in an operations role supporting content moderation. Passionate about building a safe space for our users and creators; has a strong understanding of the online safety landscape, especially as it relates to free expression. Experience driving urgent and high-priority cases through process to resolution. Strong stakeholder management and interpersonal skills; able to navigate complex issues and passionate about helping Spotify users and creators. Excellent communication skills; experience representing your team on escalations and able to synthesize complex information for all audiences. Strong project management skills; proven ability to lead multiple projects simultaneously across time zones. Able to facilitate critical conversations with ease and balance competing priorities. Willing to learn new processes, develop recommendations, and teach others. Standout colleague with the ability to operate autonomously. Fast learner and thrives in a fast-paced environment. Experience working with sensitive, disturbing content.
Where You'll Be
This role will be based in Dublin.-
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