Customer Support Co-Ordinator

POSITION SUMMARY

The Customer Support Co-Ordinator provides customer assistance as the first point of contact for incoming queries for all customer groups in Ireland. They resolve issues, answer questions and handle requests. They are involved in order processing, payment administration and purchase order reconciliation

They provide customer service support and assistance to Ireland Sales and Marketing colleagues, and they assist the Customer Support Manager with reporting, administrative and payment processing tasks for both internal colleagues and external stakeholders.

POSITION RESPONSIBILITIES

Order Processing for our Wholesale Customers and Veterinary Practices.

50%

Stock reconciliation between our system and our external LSP/Warehouse.

10%

Goods receipt for stock delivered into our external LSP/Warehouse.

10%

Post Goods Issue – Batch and Quantity input for deliveries to our Wholesalers after confirmation is received from our external LSP/Warehouse.

10%

Querying all discrepancies with our external LSP/Warehouse.

10%

Extracting from SAP and sending out Invoices to our Customers by email.

5%

Market Report with Sales and Marketing highlights from the Team.

5%

ORGANIZATIONAL RELATIONSHIPS

All of the Zoetis Commercial Team in Ireland. Occasional interactions with other markets Regulatory & Quality Affairs Team Demand Planner / Supply Chain contacts located in France and UK LSP/External Warehouse. Wholesalers (Primary customers). End Customers i.e. Vets and Pharmacies.

RESOURCES MANAGED

The role does not have direct reports

The role reports to the Customer Service Manager based in Dublin, Cherrywood

EDUCATION AND EXPERIENCE

Bachelor Degree

Experience dealing with Customers/ Customer Support / Commercial Operations, at least 4 years.

Experience working with commercial teams and logistics.

Order processing experience, at least 2 years.

TECHNICAL SKILLS REQUIREMENTS

SAP and any equivalent ERP system experience.

Advanced Excel.

Other CRM and Business Intelligence tools (Power BI) experience is desirable

PHYSICAL POSITION REQUIREMENTS

Office desk-based position, with occasional requirements to travel in Ireland and/or outside the country to attend internal meeting or commercial activities and/or specific external stakeholder meetings

Full time

Legal statement as below

This job advert indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula. 

Visa status re must be eligible to work and live in Ireland as below

Colleague must be legally eligible to live and work in Ireland.

Summary of our Benefits

In addition, to being part the world leading animal health company focused on the needs of those who raise and care for animals we offer a range of benefits such as competitive salary, bonus, 25.5 days holiday per annum plus public holidays, a defined contributory pension plan, private medical insurance for you and your family and empowered flexible working, to name a few.

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