ITIL Subject Matter Expert

3 days ago

Dublin, Ireland PeopleCert Full time

PeopleCert is looking for an experienced Subject Matter Expert to work within the Product Development team to help develop content that supports our mission to elevate our ITIL brand and portfolio. You will work closely with our Product Architects, aligning with the vision to ensure ITIL remains the most widely adopted framework in Service Management globally. As an in-house Subject Matter Expert, you will contribute to the delivery of the product roadmap and help develop a range of ITIL content within a collaborative, cross-functional team.

As an ITIL Subject Matter Expert your tasks will include the following:

• Content Creation & Product Alignment:
◦ Contribute to the creation, review, and maintenance of ITIL Official Books, Exams, Official Training Materials, and Digital Content, ensuring all materials align with product and technical specifications and meet evolving market demands.
◦ Ensure that content is kept up to date and relevant based on customer feedback, market insight and product strategy.
◦ Ensure consistency, accuracy and quality across all ITIL content types.


• Cross-Functional Collaboration:
◦ Partner with Product Management and Product Marketing, to drive the global success of ITIL, ensuring that Product Development content goals and timelines are met.
◦ Collaborate closely with the Product Architects and Product Managers to ensure that all ITIL content aligns with the overall product strategy and vision, and that content creation, review and maintenance is prioritised and delivered according to the agreed roadmap.


• Sharing expertise:
◦ Act as an internal Subject Matter Expert to support the broader organization, including internal trainings and webinars as required, helping internal teams have a deep understanding of ITIL and its strategic importance to PeopleCert.
◦ Conference participation and external presentation delivery may also be required.


• External SMEs:
◦ Collaborate with the Product Architects and other internal teams to help identify, onboard and manage a comprehensive database of external Subject Matter Experts to strengthen our pool of ITIL content contributors.

What we look for:

5+ years’ relevant experience working with ITIL in a training or consultancy role Be certified with as many as possible ITIL certifications Be certified with as many as possible related certifications from the PeopleCert portolio, and/or other providers (e.g. in Project, Programme and Portfolio Management, SCRUM, Agile, Change Management, Service Management, DevOps)  Solid understanding of the ITIL ecosystem and competition landscape  Experience in product development  Experience in authoring, reviewing and editing content  Experience in collaborating with Subject Matter Experts  Excellent collaboration and communication skills Excellent writing and project management skills Native or excellent command of the English language (C2 level certification is required, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) Advanced computer literacy is required. ECDL Advanced level certification is desirable

What we offer:

Competitive remuneration package Work in an international, dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees Huge learning experience in using best practices and global environment Constant personal and professional development Relocation package

If you want to become a member of our international, dynamic and agile team that creates world-leading software products, then we should certainly like to hear from you

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