Night Porter
3 weeks ago
Shannon, Ireland
Shannon Springs Hotel
Full time
SERVICE AND SECURITY TO GUESTS DURING NIGHT
- Is available to register, process, and greet guests promptly
- Checks the daily arrival list
- Welcomes guests to the hotel
- Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
- Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
- Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
- Prepares night audit reports as requested
- Allocates rooms and issues appropriate keys
- Handles incoming guest room reservations
- Handles reservations for guests with rental cars, restaurants, etc
. * Is aware, at all times, of current room status and room availability
- Increases hotel revenue by promoting food and beverage alternatives within the hotel
- Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
- Adheres to hotel policies regarding the use of cash banks
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Keeps effective key control
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
- Control and maintain access to hotel
- Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
- Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
- Fully understands the hotel's fire, emergency procedures
- Follows emergency procedures to provide for the security and safety of guests and employees
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests