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Senior Director, Production Planning

4 months ago

Dublin, Ireland Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. 
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

The Senior Director Production Planning and Quality Process is a critical operations leadership role that will be located in Dublin Ireland and will help drive strong collaboration across an end-to-end leadership team.  Responsibilities for this role include leadership of multiple functions including forecasting, planning, program execution, quality outcomes and driving program-enhancing initiatives across a suite of services in our Clinical Solutions business.  Service lines include risk adjustment coding, clinical quality, member engagement and other services offered to health plans and providers.  This role would have designated programs, functions and portions of the client portfolio assigned as core accountability.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model. 

Primary responsibilities:

•    Develop, translate and execute strategies to achieve operational objectives.
•    Create short and long-term workforce strategies to support business growth and revenue targets.
•    Leadership of service delivery execution of end-to-end operational process on behalf of many clients across Medicare Advantage and ACA.
•    Drive transformation initiatives to improve completeness, accuracy and workflow efficiency.
•    Ensure teams manage to service level agreements, performance guarantees.

Additional responsibilities:

•    Operations Process:

o    Oversight of policies, procedures, and guidelines for management of team processes 
o    Partner in development of operations business objectives and targets 
o    Lead support and implementation for new client business or new operations processes
o    Intervene in resolution of escalated client or employee issues as necessary
o    Accountable for creation and ownership of business continuity plan to minimize interruptions to the business
o    Develop and communicate team performance metrics and expectations
o    Direct and oversee data collection and measurement of outcomes (quality program)
o    Apply metrics to evaluate services, employee performance, and program outcomes
o    Identify causes of performance deficiencies and determine appropriate follow up actions
o    Drive implementation of best practices and standards

•    Compliance of Operations Programs and Services

o    Ensures  compliance evaluation with regulatory or organizational guidelines, accreditation standards, and contractual requirements
o    Oversee ongoing monitoring and internal auditing against relevant guidelines and standards
o    Lead process improvement activities to address areas of non-compliance or ensure procedures are followed
o    Measure employee performance against internal procedures and protocols
o    Ensure team members address gaps in performance against internal procedures and protocols

•    Financial Viability

o    Develop operational budgets for operations
o    Evaluate staffing ratios, overtime, contractor or vendor usage to effectively manage labor expenses
o    Read financial reports, identify reasons for financial performance gaps, and identify opportunities for improved financial performance and enhanced return on investment
o    Collect and review data to evaluate financial outcomes of programs and services
o    Conduct cost/benefit analysis on programs to drive efficiencies
o    Propose and obtain approval for capital expenditures for operations

•    Staff Oversight and Development

o    Leverage business acumen to provide guidance to staff 
o    Develop systems for staff to navigate and perform functions (e.g., find resources, answers questions)
o    Develop/oversee/deliver operational or technical training

Required Qualifications:

•    Bachelor’s degree or equivalent experience 
•    Proven previous experience leading large operations teams in a heavily matrixed environment which requires the ability to influence and hold accountable without direct oversight
•    Ability to travel 10%, domestic and international

Preferred Qualifications:

•    Healthcare industry operations experience
•    Risk Adjustment subject matter expertise 
•    Experience owning policies, procedures, and guidelines for management of operations 
•    Experience in building successful teams and leading global remote/virtual teams

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.