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Senior Digital CSA Manager

2 months ago

Dublin, Ireland myGwork Full time

This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overview

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.  This is a  world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.  

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. 

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. 

To learn more about Microsoft’s mission, please visit:    

Check out all of our products at:   

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services. 

We are looking for a talented individual to manage a team of Digital Cloud Solution Architects and drive usage growth of Azure Cloud Services within our EMEA SMB Customer Success business.

Qualifications

  • Vast experience in people management  
  • Significant and proven experience in people management where candidates have occupied a formal management position
  • Extensive experience in consultative selling ideally in technical sales roles for Cloud services 
  • Demonstrated experience in driving change management & effective adoption within key technologies  
  • Proven ability to map the customer’s business process to product capability 
  • Strong technical understanding Azure Cloud Services with the relevant Microsoft technical certification
  • Top-notch executive engagement and communication skills 
  • Proven ability to establish trusted advisor relationships with business decision makers 
  • Passion for making others successful 
  • Willingness to travel – up to 40% 
  • Preference for Dutch or a Nordic language fluency
  • BA/BS or equivalent required, MBA in IT, finance, or general management preferred 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

This Digital CSA Manager role will directly manage Azure CSAs that will cover managed Microsoft Azure customers in their territory.  This is an exciting role that will help create bonds with our Azure customers and will fuel customer success, retention, growth, renewal and advocacy.

Key responsibilities include: 

  • Drive usage growth of Microsoft Azure Cloud Services, Iaas and PaaS, thru Customer Success excellence; reducing competitive threat ; Identify and document consumption best practices and customer references to further grow the success of the CSA program

People Management 

  • Team Readiness & Development – Attract, develop and retain a talented team of profile CSA's, leveraging both HR & external sources to ensure a strong pipeline of future CSA candidates
  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization. 

Lead team to ensure intense focus on Business Value, Active Service Consumption and Customer Advocacy 

  • Provide support, coaching and enablement to CSA team to ensure effective delivery against the CSA Success Criteria of Active Usage, adoption, high-quality customer success plans, and customer health.  

Operational Excellence 

  • Run the monthly/quarterly ROB process, both collecting performance data from the team and reporting performance to the Global CSA Lead and Strategy Team.   
  • Manage team appropriately to reach agreed to KPIs 

Enable Stakeholder Collaboration and Coordination 

  • Help CSA resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.  
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