Senior Graphics Service Engineer

1 month ago

Dublin, Ireland Quadient Full time

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it:

The Power Of You.

Quadient are recruiting for a Hybrid Service Engineer, based in or around Cork, Ireland. Youâll provide a full range of technical support to our customers, including the planning and organisation of equipment installation, operator training, service and repair of the full range of Print Finishing Systems, Wide Format Printers and High-End Document System machines in Quadient Irelandâs product portfolio. Youâll provide a first-class service for our Production Document System and Graphics equipment to ensure maximum customer service.

The Role

  • To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes

  • Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance

  • Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures

  • Advise Service Management regarding Customer satisfaction/dis- satisfaction of product performance and service response with suggestions for viable & deliverable improvements

  • Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products

  • Provide remote advice on the use and care of equipment /software systems to customers

  • To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLAâs including planned preventative maintenance calls

  • Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations

  • Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification

  • To interface with internal and external customers, salespeople and other service team members on a technical level

  • Manage and update spare part car stock used in your daily routine

  • Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.

  • Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction

About You

  • Experience of working on either Electro-Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment

  • Diploma/Certification in Electrical, Mechanical or Electronic engineering

  • Ability to work under pressure to tight schedules on customer sites

  • Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues

  • Have the skills to diagnose, troubleshoot and resolve critical equipment failures

  • Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies 

  • Ability to demonstrate initiative and work alone with little supervision

  • Strong organisational, planning and scheduling skills

  • Clean & full driverâs license 

Our values:

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

About Quadient:

Quadient is the driving force behind the worldâs most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters.

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter. 

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